Job Information
OSL Retail Services Senior Infrastructure Specialist in Mississauga, Ontario
Overview
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.
The Company:
OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.
The Position:
We are currently seeking aSenior Infrastructure Specialist.This role will be responsible for monitoring day-to-day Corporate Service operational performance. The Senior Infrastructure Specialist is to coordinate cross-functional projects and initiatives to deliver process improvements and best practices. To support the implementation of initiatives to drive improved efficiency, productivity and quality within the team, ensuring top-of-the-line customer experience. In addition, the role is also responsible for operational reports including presentation decks for leadership and alignment with KPIs, which are used to measure the effectiveness of customer satisfaction and problem resolution.
What you’re responsible for:
Facilitate cross-functional projects and initiatives to deliver process improvements
Consult and advise leadership on process and performance improvement opportunities that will foster growth, improved customer satisfaction, and operational efficiencies
Organize meetings to review and support project progress and ensure target deadlines are met
Provide KPI analytical information to improve field support service quality based on requests from stakeholders
Prepare daily/weekly/monthly/quarterly KPI and summary reports
Handle all payment requests for the service department and follow-up with all inquiries from corporate accounting and finance
Responsible for monitoring and auditing buffer stock and sample inventory
Work collaboratively with teams to successfully implement extended warranty programs and initiatives
Generate presentation decks according to leadership requirements
Complete ad-hoc departmental requests that are within scope of job function
To join our team:
Fluent in Korean and English
University degree or College equivalent in Business Administration preferred
Strong proficiency in Excel, Word, PowerPoint and other MS Office applications
Strong proficiency in Tableau an asset
Excellent communication skills (written and oral)
Solid quantitative and analytical skills
Strong attention to detail and ability to multi-task effectively
What we offer:
A competitive base salary $80-85K plus bonus and other perks
Vacation plus additional flex days
Comprehensive benefits
Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
A supportive workplace culture and work environment
If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
Job LocationsCA-ON-Mississauga
Job Post Information* : Posted Date4 weeks ago(12/17/2024 3:40 PM)
ID 2024-79651
of Openings 1
Job Code OSL-CA01
Category Corporate : Entreprise
Type Corporate Team: équipe des affaires