Job Information
IKO Salesforce - Business Analyst in Mississauga, Ontario
IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
Job Description
The HSS Global IT department is looking for a passionate, inquisitive, detail oriented and highly customer focused Business Analyst -Salesforce to join our Salesforce Global COE (Center of Excellence). The COE supports the growing needs of our user community.
The Business Analyst will participate in the whiteboard vision and execution of the end-to-end technology architecture, assist in gathering business and technical requirements from business objectives and manage and maintain the IKO Salesforce.com platform in accordance with the prioritized IKO IT roadmap.This role will support maintenance and administration duties within the IKO Salesforce.com platform using the full feature set available on the platform.The role will be a key advocate within IKO driving the value Salesforce delivers to the organization. T his role is based fully on-site at our Mississauga , ON office location.
WHAT’S IN IT FOR YOU?
Competitive compensation/pay package (Salary Range: $90k - $110k)
Dental/Vision/Medical benefits
Life Insurance
Health Spending Account
Employee Support and Mental Wellness
Competitive matched retirement savings program – RRSP
Be part of a long standing and stable industry leader
WHEN YOU JOIN US YOU WILL BE;
Supporting the business with our implementations, adoption, and ongoing utilization of Salesforce.
Serve as front line point of contact, respond to issues, change requests, and other administrative needs of IKO Salesforce.com end users including preparation of communications required to end users
A focus on Sales /Field enablement to facilitate our sales users driving value with the Salesforce platform
Take on an evangelist role for Salesforce, increasing awareness of new features; Assist with development of training curriculum
Participate and lead in business process review workshops and perform detailed analysis of business requirements to ensure project have proper impact and adoption
Assist in creating key metrics and dashboards and ensure key stakeholders understand the information and derive value
Take a primary role in devising test plans, creating test cases, establishing protocols and appropriate testing environments, and coordinating actual software testing
Ensure appropriate documentation is complete for supporting systems and projects
OUR IDEAL CANDIDATE;
Minimum 5 years BA experience participating in JAD sessions, developing, and documenting Business Requirements and Functional Specification documents
1-2 years of hands-on BA experience on the Salesforce.com Platform , including Sales, Service Cloud and Partner Communities
Experienced with global Saleforce.com environments and deployments across multiple geographical regions, such as North America and Europe is a key requirement.
Experience working on facilitating the evolution of the Salesforce platform driving benefit and adoption with new business process and features is a key requirement.
Experienced working within an IT Governance model (e.g., Cobit, ITIL, ISO 27001) within Agile environment
Excellent Knowledge of documentation tooling such as Confluence Wiki or similar tools.
Excellent Knowledge of JIRA or similar bug tracking tools.
Strong data background with experience with system integration, data modeling, dashboard, and report development
Demonstrable experience working closely with Sales and Marketing groups
Experience working within the manufacturing and/or building industries is desired
Additional Skills:
Ability to present complex information clearly and concisely to different levels of the organization (written and verbal – i.e., PowerPoint)
Have an open/partnering mentality and comfortable challenging ideas with the goal to deliver the best solution
Foster an open/partnering mentality to help improve overall team performance
Curious and actively inquisitive about the outside world and learning about new ideas for improvement
WORK AUTHORIZATIONS AND TRAVEL;
Travel estimated at 15%, within North America and Europe
#LI-SM2
Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.