Experience Inc. Jobs

Overview

Provides technical support for both pre and post sales environments. Updates and maintains required databases of client system specifications. Communicates issues and resolutions to all parties. Provides product knowledge to clients, internal sales, and other staff. Researches, prepares, and provides competitive analysis, market information, customer information, demographic trends, and product application scenarios to management. Communicates with factory to solve existing product technical issues. Delivers technical training to internal and external sales channels via internal, and on-site seminars.

Travel Requirement: 20% travel across Canada.

Responsibilities

• Researches, prepares, and provides competitive analysis, market information, customer information, demographic trends, and product application scenarios to management. Provides product and client knowledge to sales, product management and group management regularly. Provides features and product function support to internal and external customers. Provides feedback on new products for suitability in the Canadian market. Provides feedback and works with Customer and Product Assurance department to review potential system compatibility, functional issues of new products. Participates in team resolution of issues. Creates and maintains specs sheets, sell sheets and master load sheets.

• Determines training needs and opportunities. Develops, designs, and delivers product knowledge training seminars or demonstrations for business partners, and trade shows. Ensures the design and delivery of training seminars is consistent with corporate objectives, meets the needs of the audience, and facilitates sales. Evaluates audience product knowledge to determine training requirements. Assesses the effectiveness of training presentations, makes improvements, makes recommendations, implements changes, and provides feedback. Planning and distribution of POP material displays and other retail sales aids. Provides detailed reports as required.

• Assists in the design, and development of e-learning modules to support corporate learning objectives. Participates in eLearning objective discussions to determine if proposed content will meet training needs. Researches, writes, or re-writes content to ensure relevance, and facilitates the approval and production of eLearning modules. Reviews feedback and contributes to the continuous improvement of eLearning objectives.

• Provides technical support for assigned product lines, which entails expedient resolution of technical problems, and effective handling of technical inquiries. Keeps up to date on operating instruction manuals. Participates in team resolution of issues. Provides assistance to end users regarding product features and operation. Tests and installs product to ensure functionality and compliance.

• Conducts regular in store visits to key retailers and independent specialty dealers to provide training, establish relationships and improve brand awareness.

Qualifications

• Minimum Formal Education and Previous Work Experience:

• Requires a university or three-year College degree in Business Administration or Marketing, plus a minimum of 5 years' experience marketing consumer goods.

• Advanced product knowledge of appliances would be considered an asset. Supervisory experience would be an asset.

• Technical Requirements:

• Requires intermediate knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Plus, experience in Internet use.

• Problem Solving:

• Mostly significant and complex problem solving as it relates to market research and factory liaison. With some highly complex and some strategizing as it relates to bringing new product lines into Canada. Recommendation of purchasing, sales, and inventory levels.

• Interpersonal Skills:

• Most time spent engaging in information exchange and establishment of rapport with factory contact and PCI sales managers, dealers and consumers. Some influencing and negotiation required for pricing and new product introductions. Must be able to communicate effectively in writing to prepare bulletins. Rapport and influence required in communicating with staff

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ​

• Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account

• Panasonic Retirement Pension Plan (RPP/DCPP)

• Group Retirement Savings Plan (RSP)

• Generous Parental Leave Top Up

• Education Assistance Program/ Tuition Reimbursement

• Employee Purchase Program

• Employee & Family Assistance Program (EFAP)

• Competitive Rates on Home and Auto Insurance

• Employee Volunteer Program – Paid Time Off for Volunteer Days

• Onsite Events!

• And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE:

Meet Panasonic (https://careers.na.panasonic.com/sites/default/files/2023-04/Panasonic%20Talent%20Brand%20Book%202023.pdf) ! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us (https://www.youtube.com/watch?v=h-x_hDfMqb0) .

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

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REQ-146424