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Citigroup IT Business Senior Analyst, AVP in Mississauga, Ontario

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.


  • Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT

  • Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions

  • Support system change processes from requirements through implementation and provide input based on analysis of information

  • Consult with business clients to determine system functional specifications and provides user and operational support

  • Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment

  • Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-8 years of relevant experience

  • Experience in data analysis with intermediate/advanced Microsoft Office Suite skills

  • Proven interpersonal, data analysis, diplomatic, management and prioritization skills

  • Consistently demonstrate clear and concise written and verbal communication

  • Proven ability to manage multiple activities and build/develop working relationships

  • Proven self-motivation to take initiative and master new tasks quickly

  • Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail


  • Bachelor's degree/University degree or equivalent experience

Role: Equity Cash NAM Middle Office Senior Business Analyst / Project Manager – AVP

This is a challenging and exciting opportunity within the Equities Technology group to develop our strategically important Middle Office platform.

The Equities business has set an ambitious growth plan, and to help realize this, a strong BA/PM is critical to achieving our goals and enhancing our leading position in the financial market. The successful candidate will play a key role in that success, working in a fast paced, challenging team of highly experienced technologists.

Job Overview:

Business Analyst to join the Global Middle Office BA/PM team, which primarily consists of resources across London, Belfast, New York, Toronto, Singapore, Hong Kong, and Pune.

The primary responsibility of the successful candidate will be to own the business analysis and project management for technology projects benefitting the Cash Equities business, with many programs having global impact.

The primary scope of work includes:

  • Working with the business to prioritize enhancements and drive book of work planning,

  • Defining and documenting business and functional requirements,

  • Coordinating with development, testing, and production support teams to plan releases,

  • Providing implementation / post-implementation support,

  • Managing projects end-to-end.

This will require frequent interaction with stakeholders at many levels of the organization, from junior analysts to senior management, across multiple departments including the Front Office Business, Middle Office, Finance, Compliance, Risk, Technology, as well as external vendors

Duties & Responsibilities:

  • Business analysis effort to deliver critical projects

  • Requirements gathering to Citi standards

  • Management of project deliveries - business discretionary, tech mandatory and regulatory, as assigned

  • Chairing and driving status meetings, SCRUMS, and other meetings as needed

  • Resolve day-to-day project issues and conflicting workload priorities

  • Reporting on project status, next steps, issues, and risks to stakeholders and sponsors

  • Project and program oversight and budgeting

  • Assisting and supporting user community with change management

  • Overseeing test case creation

  • Ensuring release contents are understood by the business, including producing release notes

  • Tracking release cycles

Knowledge, Skills and Experience Required:


  • Significant Business Analysis / Project Management experience across the full project lifecycle (prioritization, requirements, design, development, testing and deployment).

  • Proven delivery record, running multiple projects simultaneously that involve process change and technology enhancements.

  • Experience managing competing priorities in a multi-stakeholder environment

  • Equities middle office knowledge / experience, particularly in the Cash Equities area is preferred

  • Understanding of full trade lifecycle

  • Understanding of Middle Office work-flows – Block Management and Matching, Charge Calculations, Allocation/Confirmation & Allegement work-flows

  • Understanding of At-trade Compliance & Regulatory controls

  • Understanding of regulatory constraints and experience in delivering regulatory projects is extremely desirable

  • Exposure to Agile project management is preferred

Skill set requires evidence of:

  • Ability to handle complex projects independently

  • Problem-solving and negotiation skills

  • Ability to thrive in a high-pressure environment

  • Knowledge of the key functions and processes of the Cash business

  • Self-motivation and prioritization of tasks and actions to hit deadlines according to business priorities

  • Strong inter-personal skills

  • Enthusiastic and proactive approach

  • Good attention to detail and relevant product knowledge

Job Family Group:


Job Family:

Business Analysis / Client Services

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.