Experience Inc. Jobs

Job Information

Citigroup Digital Program Manager in Mississauga, Ontario

Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

About the Team

The Institutional Clients Group (ICG) Engineering and Architecture Practice (EAP) focuses on ensuring architectural cohesion and delivering common, cross-functional capabilities across ICG Technology.

This role will be in Governance & Adoption (GA). The GA is a proactive function within the EAP whose mission is to set focus on realising value by driving the delivery of the strategy and sustainable adoption. The function defines and implements a high standard project management framework, product management, adoption methodology and change management to enable transformation and tangible results.

About the Role

The Digital Program Manager works with the businesses to define and clearly formalise the technology strategy as well as drive adoption of platforms and technology capabilities within ICG. This is a pivotal and proactive role to transform the working environment of the 18,000 people who make up the ICG development community and the associated ecosystem.

Work closely with teams across functions to drive sustainable adoption, deliver tangible results and implement continuous improvements. A collaborative mind-set is a must.

Key Responsibilities

The role will include but not limited to the following:

Be the champion of high standard Project Management practice

Drive Cloud initiatives and sustainable adoption throughout the entire project / program lifecycle from planning to continuous improvements

Effectively manage multiple infrastructure and change management projects / programmes throughout their lifecycle

Coordinate the mapping and execution of delivery plans to ensure on time delivery of requirements incorporating risk assessment and mitigation plan

Constructively gather requirements and challenge teams when required

Challenge and relentlessly coach stakeholders to ensure adherence to scope and project management tools, process and methodology in place

Define and roll-out tools, process and methodology as well as best practice to improve the way we deliver, manage and control projects / programmes

Define, evolve, mature and roll-out clear KPIs to measure delivery success and consistently drive continuous improvement

Rigorously analyse and control relevance of data provided by different teams and partners to facilitate decision making or action taking in a timely manner

Take ownership of various parts of a project / initiative with tight deadlines or unexpected changes in expectation / requirements to make progress

Efficiently build strong working relationship with project management, infrastructure and technology teams and partners

Strong Stakeholders management at all levels


Hands-on experience managing projects, driving operational process change and improvement and / or change management

Solid practical knowledge of Prince2 and Agile

Familiar with Confluence, JIRA and building dashboards and success metrics

Track record of delivering high standard and successful projects

Consistently demonstrate clear and concise written and verbal communication

Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail

Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment

Strong experience with data analysis and presentation tools ( e.g. Excel and PowerPoint)

Hands on, adaptable, team player, organised and results driven problem solver with a can-do attitude

Experience in delivering projects within a complex financial services environment is a major plus

Change Management coaching expertise is ideal

Digital consultancy experience with field experience managing the delivery of Cloud products, services and capabilities for large organisations preferred


Passionate about driving change especially at the point of execution

Strong can-do attitude

Hands-on with strong organisational skills and great attention to detail

Innovative thinker, able to approach problems from different angles and identify the most adequate solutions

Results-driven and data centric

Collaborative by nature

Ability to build key work relationships at all levels and reach consensus despite differing goals and priorities at all levels

Proven analytical, diagnostic and multitasking skills with focus on execution

Consistently demonstrate clear and concise written and verbal communication

Excellent presentation skills

Demonstrated ability to both work independently and partner with virtual teams

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

Job Family Group:


Job Family:

Technology Project Management

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.