Job Information
OSL Retail Services Client Services Manager in Mississauga, Ontario
Overview
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.
The Company:
OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity. Our Vision is to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.
About the role:
We are currently seeking aManager Client Services. Reporting to the Senior Manager, Client Services, the Client Services Manager will manage the overall success of a key account with OSL. With a focus on sales success, people development and operational excellence, you will collaborate with external partners and internal department heads to ensure the program exceeds revenue targets and efficient operations. As a main point of contact for one of our clients, you will have key relationships but also develop strategies to ensure OSL maintains strong connections at all levels and functions of the business.
What you’re responsible for:
Own client relationship management on behalf of OSL with a key account, ensuring high levels of satisfaction and continuous engagement
Participate in the planning, budgeting, and P&L management
Manage, mentor, and support a team of Client Services professionals, providing guidance and fostering an environment of growth and collaboration
Establish and maintain strategic relationships with external partners, ensuring smooth collaboration and maximizing mutual growth opportunities
Provide cross-functional leadership and support across internal teams, ensuring alignment between departments
Work closely with executive leadership to ensure operational excellence in the program, ensuring program delivery meets company standards
Identify areas to expand existing relationships and engagements
To be successful and join our team:
Strong analytical skills
Superior communication skills
Experience of managing sales teams
Ability to travel in Canada
Detail-oriented, results-focused, problem solver
Self-motivated, quick, and assertive
Demonstrated ability to lead sales programs and teams
Proven ability to work under pressure, manage numerous projects simultaneously and meet tight deadlines
To join our team:
Post Secondary Degree in Sales, Marketing or related field
3+ years previous client account management experience
High degree of proficiency MS Office Suite
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management and planning skills
Strong verbal and written communication skills, including analysis, interpretation, and reasoning
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
Ability to work with and influence peers and senior management
What we offer:
A competitive base salary of $80-85K plus bonus and other perks
Vacation plus additional flex days
Comprehensive benefits
RRSP matching program
Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
A supportive workplace culture and work environment
If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.
Job LocationsCA-ON-Mississauga
Job Post Information* : Posted Date2 weeks ago(1/17/2025 10:22 AM)
ID 2025-80639
of Openings 1
Job Code OSL-CA01
Category Corporate : Entreprise
Type Corporate Team: équipe des affaires