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Citigroup Applications Support Senior Analyst in Mississauga, Ontario

The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.


The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

Maintains application systems that have completed the development stage and are running in the daily operations of the firm

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations

Start of day checks, continuous monitoring, and regional handover.

Perform same day risk reconciliations

Develop and maintain technical support documentation

Identifies ways to maximize the potential of the applications used

Assess risk and impact of production issues and escalate to business and technology management in a timely manner

Ensures that storage and archiving procedures are in place and functioning correctly

Formulates and defines scope and objectives for complex application enhancements and problem resolution

Reviews and develops application contingency planning to ensure availability to users

Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

Participate in application releases, from development, testing and deployment into production

Engages in post implementation analysis to ensure successful system design and functionality

Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact

Ensures essential procedures are followed and helps to define operating standards and processes

Act as a liaison between users/traders, interfacing internal technology groups and vendors

Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements

Acts as advisor or coach to new or lower level analysts

Provides evaluative judgment based on analysis of factual information in complicated and unique situations

Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Performs other duties and functions as assigned

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


5+ years' experience in an Application Support role.

Ability to communicate appropriately to relevant stakeholder

Experience with handling Linux Operating systems

Proficient in SQL using Oracle and SQL server DB

Web application support experience especially with WebSphere environment and Weblogic environment

Middleware exposure including NDM configuration experience, SFTP knowledge and MQ configuration knowledge

ITRS Geneos monitoring tool knowledge and experience will be an added advantage

Experience with scheduling jobs using Autosys tool

Experience installing, configuring or supporting business applications.

Experience with some programming languages and willingness/ability to learn.

Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

Demonstrated analytical skills

Issue tracking and reporting using tools

Knowledge/ experience of problem Management Tools.

Good all-round technical skills

Effectively share information with other support team members and with other technology teams

Ability to plan and organize workload

Consistently demonstrates clear and concise written and verbal communication skills


Bachelor’s/University degree or equivalent experience

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

Job Family Group:


Job Family:

Applications Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.