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Citigroup Application Support Senior Analyst in Mississauga, Ontario


Citi Canada is seeking an experienced Application Support Senior Analyst within their Institutional Clients Group (ICG) - Production Support Department. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level3 Support team, application technology development teams, infra teams and the Business Product owners.

Key Responsibilities:

Provide technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed

Maintain application systems that have completed the development stage and are running in the daily operations of the firm

Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations

Start of day checks, continuous monitoring, and regional handover

Perform same day risk reconciliations

Develop and maintain technical support documentation

Identify ways to maximize the potential of the applications used

Assess risk and impact of production issues and escalate to business and technology management in a timely manner

Ensure that storage and archiving procedures are in place and functioning correctly

Review and develops application contingency planning to ensure availability to users

Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements

Participate in application releases, from development, testing and deployment into production

Engage in post implementation analysis to ensure successful system design and functionality

Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact

Act as a liaison between users/traders, interfacing internal technology groups and vendor

Act as an adviser or coach to new or junior level analysts

Provides evaluative judgment based on analysis of factual information in complicated and unique situations


Experience in a Mainframe Application support role is key

Experience installing, configuring or supporting business applications

Experience with some programming languages and a willingness/ability to learn

Ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

Demonstrates analytical skills

Knowledge/ experience of problem Management Tools

Effectively share information with other support team members and with other technology teams

Ability to communicate appropriately to relevant stakeholders

Technical Skills:

Strong experience in Mainframe and/or other technologies as outlined below.

Mainframe Technology

Language and Database: COBOL, CICS, JCL, VSAM, DB2, FSA.

Job Scheduling : TWS/CA7/Control M

Librarian : Changeman/Endeavor

Utilities: STROBE, OMEGAMON, REXX, EasyTrieve, Selcopy, FAVER, SORT, FileAid, AbendAid

Data Transfer: IBM MQ Series, Connect Direct/NDM

Distributed Technology


SQL Server – SQL, Stored Procedures

Oracle or other RDBMS

Database performance and tuning


ITRS Monitoring / AppDynamics

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

Job Family Group:


Job Family:

Applications Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.