Job Information
CBN Secure Technologies Inc. Field Service Technician in Mississauga, Canada
Internal Job Title: Machine Technician
Job Type: Permanent, Full time
Location: Toronto area
Work Model: On-site
Position Summary
As a Machine Technician in our ID Systems group, you will maintain and repair CBN equipment (located on-site at our customer's facilities) that enables the issuance of secure identification documents.
What We Can Offer You
Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:
An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
Best-in-class health, medical and life insurance benefits;
Access to virtual and telehealth services and apps; and
Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.
Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.
Culture: Personal character is the foundation of our culture. CBN’s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.
What You Will Do
M onitor the customers operations and perform basic hardware repair and maintenance of workstations, high-speed and desktop automated printers, laminators, power supplies, UPS batteries, etc. as required ;
Triage customer issues and perform 1 st level support for hardware, software and basic networking problems. In addition to that, you will primarily be maintaining, supporting and performing repairs, both preventative and reactive, on specialized custom-built high-speed printers. You’ll ensure that all issues are addressed, escalated (if needed), and resolved within the parameters of CBN’s contractual service level agreement ;
B ecome a SME for the entire solution and the high-speed printers and have acquired the skills and knowledge that will allow you to travel independently to customer sites to troubleshoot, plan and perform hardware and software installations, and create documentation that will grow the existing knowledge base ;
Travel to customer sites to perf orm preventive maintenance and repairs, and liaise directly with customers
Various other duties and responsibilities.
Qualifications
Knowledge and Experience
Formal education in electrical or mechanical engineering
2-3 years of experience providing client-facing technical support
Skills and Abilities
Customer service focused
Passionate about technology and learning
Good problem solving skills
Ability to work under pressure
Mandatory Requirements
Ability to obtain and maintain Government of Canada Secret (Level II) clearance.
Valid passport
Ability to travel to customer sites
About Us
CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com .
As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.