Job Information
PulteGroup Escrow Manager - (PGP Escrow) in Mission Viejo, California
This position is 100% in-office/on-site at the Mission Viejo, California branch.
JOB SUMMARY:
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.
PRIMARY RESPONSIBILITIES:
Ensure daily branch operations are conducted in accordance with operations standards
Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting and mortgage
Ensure quality customer service. Monitor and respond to Pulte Group's customer service management system (CQE).
Review and respond to monthly quality and accounting audits
Ensure proper handling of all funds and closings
Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
Market value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lenders
Perform as a team member in allocating and coordinating the work flow
Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
Keep abreast of area competitors' products, services and costs
Maintain and foster branch participation in division/community events and promote Pulte values and culture
Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.
Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures
Other duties as assigned
MANGEMENT RESPONSIBILITIES:
Ensure appropriate staffing to meet department needs
Utilize recruiting and selection tools/processes to build organizational talent
Delegate work according to employee's abilities and skills
Evaluate employee performance and plan for compensation actions in accordance with that performance
Provides developmental opportunities through identification of internal and external training opportunities
Provides continuous coaching with regard to functional and leadership as well as technical skills and behaviors
Maintain staff schedules to provide adequate coverage at all times
Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions
REQUIRED EDUCATION:
High School Diploma or equivalent required. College degree preferred.
DFPI (Department of Financial Protection and Innovation) license required.
Notary Public required.
REQUIRED EXPERIENCE:
Minimum of 5 years’ Escrow Operations Experience
Minimum of 2 years at a supervisory level or above.
Strong leadership and delegation skills.
Ability to work and interact with departments throughout the organization .
Specialize in RESPA with understanding of company's underwriting guidelines.
Effective communication, presentation, and organization skills
Ability to prioritize conflicting demands & meet department needs with available resources.
Efficient in Microsoft Word, Outlook, Excel, One Note and SoftPro is a plus.
Understanding of title and settlement rules and regulations preferred
Knowledge of real estate law and title escrow curative procedures is preferred.
Knowledge of abstracting and examining is preferred.
Salary Range: $115,000 to $129,000 annually depending upon experience.
This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.
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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.
All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
This Organization Participates in e-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) California Privacy Policy
Here at PulteGroup:
We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address)
We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat)
We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.)
We will not request money as part of your interview or onboarding process
If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact Recruiting@Pulte.com.
PulteGroup Employee Benefits
At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.
Comprehensive, Flexible and Affordable Healthcare Coverage Options
Supplemental Healthcare Coverage Opportunities
PTO and Work/Life Benefits
Health Advocacy and Wellness
Retirement Plan with Company Match
Education and Employee Assistance Programs
Paid Parental Leave and Adoption Benefits
Mortgage Financing Discounts through Pulte Mortgage
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.