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Job Description

We are seeking REMOTE | Personal Holiday Planner Agent for a start date of Monday, October 07, 2024. Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.

Essential Functions:

• Promote and sell Carnival Cruise Line cruises for Australia, by initiating contact with guests and acting on leads and/or prospects by phone both inbound and outbound calls. Required to meet or exceed assigned sales goals.

• Present cruise products and make travel recommendations.

• Establish and maintain customer relationships by delivering excellent customer service such as making changes, upgrades and additions to current bookings.

• Continue the relationship building of past and current guests. Actively solicit new business.

• Maintain customer database of new and existing accounts to close sales.

• Attend and participate in mandatory training and meetings as required with their coach and management team on a regular and Ad-hoc basis.

Qualifications, Knowledge, Skills & Abilities:

• ONLY considering residents from Florida, Georgia, North Carolina and Texas.

• Preferred sales experience.

• Cruise line or travel industry experience a plus.

• Proficient in Microsoft Suite including Teams and Outlook. Ability to learn and adapt to new technology.

• Excellent attendance and punctuality.

• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

• Ability to quickly learn and adapt to other country business practices for calling and adhering to customer telemarketing standards, (i.e. Australia).

• Excellent communications skills both written and verbal.

• Ability to be persuasive, build rapport quickly and easily.

• Ability to overcome objections.

Other:

• Shift

• TRAINING (4 weeks)

• (EST) 11:00 AM - 08:00 PM on the 1st day ONLY and forward

• (EST) 01:00 PM - 10:00 PM, Monday through Friday for the duration of the training

• After 4-week training (reg. shift)

• ( EST ) 07:00 PM - 04:00 AM Sunday through Thursday / ( AU GMT+10 ) 09:00 AM to 06:00 PM Monday through Friday

• Salary

• The starting hourly pay rate for this role is $15/hour.

• Currently considering residents from ONLY Florida, Georgia, North Carolina and Texas.

• Please upload an updated resume (PDF Version) to be considered for this role.

• FOR INTERNAL CANDIDATES: Candidate cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:

• Cost-effective medical, dental and vision plans

• Employee Assistance Program and other mental health resources

• Additional programs include company paid term life insurance and disability coverage

• Financial Benefits:

• 401(k) plan that includes a company match

• Employee Stock Purchase plan

• Paid Time Off

• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.

• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. All employees gain additional vacation time with further tenure.

• Sick Time – All full-time employees receive 80 hours of sick time each year.

• Other Benefits

• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

• Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

About Us

In addition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speakup when they see misconduct orhave concerns.

CarnivalCruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf