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As the Rental / Transportation Manager you will be responsible for driving the overall gross profit and profitability of the Rental and Transportation department while continuously creating a customer centric focus. This will include the effective development and management of people, processes and systems within the department.

Responsibilities:

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.

• Strategically plan and execute a business model that will increase short-term rental revenue and profit to meet annual goals

• Preserve rental contracts and ensure timely and accurate issuance of customer invoices

• Satisfactorily addresses and resolves escalated customer issues or concerns in a timely manner

• Provides leadership and training to resolve the root cause of customer issues and concerns on a long-term basis resulting in improving the customer experience

• Partners with the internal accounting department to ensure the efficient collection of outstanding invoices while maintaining accounts in good standing with minimal past due amounts

• Builds positive customer relations for the company by ensuring a high level of customer service is provided to internal and external customers to include:

• Providing swift resolutions and responses to questions, concerns, and request for units and/or updates

• Consistency in adhering and upholding the company processes and timelines

• Responds with a sense of urgency to incoming rental inquiries from prospective customers

• Secure accurate knowledge of current rental units in inventory within the organization (including external branches) by using the internal inventory system and verifying as needed with a physical count

• Collaborate with the Service Department to plan, request, and schedule any prep work necessary for units based on availability of all requests and follow up to ensure customers requirements/commitments will be met

• Create rental reservations and BOLs using internal systems and processes

• Responsible for maintaining accurate documentation of rental assets transferred internally & externally to ensure an accurate account of inventory

• Survey, study and communicate competitor rental rates annually and propose recommended rate changes based on the market

• Maintain the required amount of Ready-To-Go rental inventory based on current demand

• Drive individual performance within the department by developing measurable goals, defined processes and accountability through coaching and on-going performance management

• Comply with all state and federal laws to confirm SWTL transportation vehicles are properly maintained and operating safely.

• Strives to maintain rental units in prime condition by inspecting returned rental units for customer damage and invoicing customer as necessary for touch ups and repairs

Qualifications

Education/Additional Requirements :

The ideal candidate will have a demonstrated passion for customer service, strong organizational skills and a desire for continued growth within the role. Must be dependable and reliable in addition to:

• 3-5 years of management and/or leadership experience within the industrys area of rental units and transportation logistics

• High School Diploma or G.E.D required; Bachelors degree highly desired

• Strong attention to detail and ability to problemsolve

• Ability to meet processing deadlines and prioritize work

• Strong organizational skills and the ability to be resourceful and lead projections effectively through completion

• Proficient with Outlook, MS Word and Excel and the ability to learn internal systems

• Excellent communication skills (written and oral)

• Previous experience managing competing priorities in a fast-paced environment

• Demonstrated a customer centric focus

• Effectively able to adapt quickly to changing priorities, duties and responsibilities

• Proven ability to motivate self and others and foster a positive team oriented environment

  We value our Associates and offer competitive wages with great benefits such as:

• Medical, dental and vision insurance

• Short- and long-term disability coverage (employer sponsored)

• Basic Life insurance (employer sponsored)

• Voluntary Life insurance

• Flexible spending accounts

• 401k with a company match of 50% of your contribution (up to 6% of your current salary)

• Career development opportunities

• And much, much more!

  Wage Range DOE: $80k to $106k