Job Information
MINSTER BANK Technical Support Specialist - Community Bank in Minster, Ohio
Position Summary: This position is responsible for assisting the Technology Manager in the configuration and operations of all personal computers and computer networks for individual departments and branch offices. Provides technical service support; installation, and maintenance bank wide and ensures that personal computers and networks are functioning properly and are available for the intended uses. This position is non-exempt.
+-----------------------+-----------------------+-----------------------+ | % | Key Performance | ## | | | Areas | Performance Measures | +-----------------------+-----------------------+-----------------------+ | 50% | PC Support & | Responsible for | | | Training | providing bank wide | | | | technology support | | | | which helps the | | | | employees work | | | | effectively and | | | | efficiently. | | | | | | | | - Responds to | | | | employees | | | | requests for | | | | computer-related | | | | help promptly and | | | | appropriately. | | | | Uses these | | | | opportunities to | | | | provide technical | | | | training. | | | | - Prepares new | | | | computers so they | | | | are ready to be | | | | used by | | | | employees. | | | | Troubleshoots | | | | issues with those | | | | new computers | | | | after deployment. | | | | - Remains current | | | | with various | | | | software packages | | | | available and | | | | evaluate their | | | | applicability for | | | | use at Minster | | | | Bank. | | | | - Assists employees | | | | with lockouts and | | | | password resets | | | | in various | | | | software | | | | applications. | | | | Also assists with | | | | establishing new | | | | employees and | | | | removing | | | | terminated | | | | employees from | | | | the server and | | | | appropriate | | | | systems. | | | | - Troubleshoots | | | | hardware issues | | | | including | | | | printer, fax, | | | | monitors and | | | | other related | | | | equipment. | | | | - Provides general | | | | pc support in | | | | specific software | | | | programs in the | | | | absence of the | | | | in-house software | | | | expert. | +-----------------------+-----------------------+-----------------------+ | 45% | Network | Responsible for | | | Responsibilities | assisting the | | | | Technology Manager | | | | maintaining the | | | | network operations so | | | | that our technology | | | | equipment is current | | | | and proper | | | | maintenance is | | | | completed regularly. | | | | | | | | - Serves as the | | | | coordinator of | | | | the development | | | | of the Intranet. | | | | | | | | {=html} | | | | | | | | | | | | - Assists in | | | | providing for | | | | backup, | | | | archiving, and | | | | disaster recovery | | | | procedures for | | | | all of the | | | | Bank's critical | | | | data. | | | | - Assist with | | | | maintenance and | | | | troubleshooting | | | |