Michael Foods Inc Customer Account Specialist II in Minnetonka, Minnesota
Description POSITION SUMMARY: This position performs all the duties and responsibilities of the Customer Account Specialist role with our top-tier customers (high profile/large volume customers), acting as the point of contact for all service matters related to the customer. Responsible for onboarding and mentoring new employees and teammates. Partners cross-functionally to maximize customer experience while continually improving process efficiency. DUTIES AND RESPONSIBILITIES: Order Management of High-Profile Accounts Act as primary point of contact both internally and externally for customers Provides customer reporting and analytics Anticipates and understands the customers' needs Promotes Customer Value Proposition Collaborate cross-functionally to ensure customer satisfaction Training/Leadership Leads onboarding of new employees Develops and mentors' teammates Project Management Participates in cross-functional teams to provide expertise and develop and implement initiatives aimed at improving processes Identify and analyze business opportunities to maximize and enhance MFI's relationship with the customer Accounts Receivable (AR) Support in resolution of service-related AR Maintain awareness and accurately document all order-related issues which may result in service AR discrepancies Other Communicate problems or concerns to manager on an as-needed basis with recommendations on how to resolve Other duties as assigned EDUCATION AND EXPERIENCE REQUIRED: Bachelor's Degree 3+ years working experience in inventory management and B2B customer service Advanced technology skills, including MS Office (specifically Excel) and ERP Systems, preferably SAP Strong communication skills, ability to think proactively and to make decisions independently Highly self-motivated and able to work with little or no supervision Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment Forward thinking - ability to anticipate issues Comfortable with and able to manage conflict Strong negotiation skills Commitment to superior service delivery Strong teamwork skills including cross functional collaboration Develop and sustain long-term business relationships Ability to train and mentor Ability to leverage Continuous Improvement to identify and execute process improvement opportunities The above statements are intended to describe the general nature of the work and may not include all the duties associated with this position. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Michael Foods, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, veteran status, medical condition, marital status, or a physical or mental disability.