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Date Posted: 04/09/2024 Hiring Organization: Rose International Position Number: 461933 Job Title: Technical Help Desk Job Location: Minneapolis, MN, USA, 55401 Work Model: Hybrid Employment Type: Temporary Estimated Duration (In months): 13 Min Hourly Rate($): 26.70 Max Hourly Rate($): 26.70 Must Have Skills/Attributes: Help Desk, Telecom Job Description Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client s business needs and requirements. JOB TITLE: Technical Help Desk Agent JOB ID: 60390 DURATION/HOURS: 12 Months This position will mainly be remote with a scheduled 2 days in the office per month. The required workdays are Mondays, Tuesdays, Wednesday, Saturdays and Sundays with a dedicated start and end times of 8am to 4:30pm - Parking is nearby paid by contractor. Public Transportation available. Minnesota candidates will be remote until return to the office with the expectation they will be on-site; Fargo candidates will be fully remote LOCATION: Minneapolis, MN or Fargo, ND *These contractors would cover the following rotating shifts as needed month to month: 8am-4:30pm, 1pm-9:30pm, 9:30pm-6am (need to be available to work all shifts; all schedules are provided 1 month in advance and all contractors are informed of the process in the interview) * PLEASE NOTE - Due to the work for this request being in direct support of the U.S. Federal Government, all candidates must be an American Citizen. Green cards/work visas will not be accepted. **Candidates will need to pass a (GSA) General Services Agreement background check on top of U.S. Bank background check. We work with Federal Government clients and are on a specified $12 Billion dollar contract in which the GSA background is mandatory to be able to work with Govt cardholders and Program Administrators. This background check will reveal felony and misdemeanor criminal convictions, any pending criminal cases, and any history of incarceration as an adult or association to personnel that have criminal activity. Credit review is also completed. This Technical Helpdesk Representative role supports clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platform Access Online. Technical Helpdesk Representatives regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the ultimate goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position. This team operates a 24 hour, 7 day a week support center model so shifts vary and include days, nights and weekends and scheduling is completed a month in advance. There are opportunities for overtime based on business need. Basic Requirements: High school diploma or equivalent Two to three years of experience as a Telecommunications CSR Preferred Requirements: General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities Ability to manage multiple tasks/projects and deadlines simultaneously Good verbal and written communications skills One to two years of experience in roles focused on hardware or software technical support, telecommunications or related industries Proficient computer skills using a variety of software packages including Microsoft Office applications One or two years of focused customer phone and email support highly desired Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).