Job Information
Minnesota Visiting Nurse Agency Team Coordinator, Financial Securing in Minneapolis, Minnesota
SUMMARY: We are currently seeking aTeam Coordinatorto join our Financial Securing team. This full-time role will primarily work hybrid,/typically remotely, but on-site is //required when needed/(SHIFT: Days).
Purpose of this position:To oversee, monitor, mentor, coach, and assist employees in the assigned department with daily operational issues in a manner that meets or exceeds expectations for courtesy, sense of urgency, and understanding of issues and accuracy of response
RESPONSIBILITIES:
- Supports employees in their daily activities
- Assists and/or supports management with coaching, training, and onboarding of assigned department employees
- Monitors and performs quality assurance audits to gauge competency of employees in the area of assigned discipline
- Monitors operational demand to ensure service level agreements are met
- Assists management with monitoring schedule adherence and productivity expectations
- Assumes a key team player role with other HHS teams, exchanging information, receiving, and delegating tasks as appropriate to the team to meet goals
- Accepts escalated Supervisor/Manager inquiries from patients, physicians, and clinic staff and resolves the problem
- Responds to requests for information and support services from other HHS departments as requested
- Participates in building/maintaining relationship with all HHS departments and HHS department leadership
- Participates fully in department quality and improvement initiatives
- Maintains flexibility in work schedules to meet business needs including overtime
- Reviews and investigates potential errors to determine if the error was caused by a workflow, a system/technology, or by an employee. Provides necessary coaching and or recommendations on enhancing workflows, resources, or leveraging technology within Epic or a specific department application(s)
- Actively works with our EHR team as a department SME. Testing, training, and communication for Epic upgrades
- Other duties as assigned
QUALIFICATIONS: /Minimum Qualifications:/
- Three years data look-up/data entry experience
- Three years’ experience in customer service involving complex analytical problem-solving skills
- Three years’ experience in a healthcare setting with emphasis in a customer service/medical industry
-OR-
- An approved equivalent combination of education and experience
/Knowledge/ Skills/ Abilities:/
- Experience in a team lead role highly preferred
- Healthcare operations experience highly preferred
- Knowledge of basic medical insurance theory highly preferred
- Basic knowledge of medical terminology
- Ability to organize work under pressure
- Ability to type 45 w.p.m. or greater
- Time management and sound decision-making skills
- Ability to work in a fast-paced, continually changing environment
- Knowledge of all software and hardware computerized equipment used by HHS departments
- Superior written and communicative skills
- Excellent data mining and data reporting skills
Title: Team Coordinator, Financial Securing
Location: MN-Minneapolis-Downtown Campus
Requisition ID: 241609