Experience Inc. Jobs

Organization Background Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to more than 17,000 people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at www.aeon.org. Position Summary We are seeking an experienced business manager with exceptional leadership, business and financial management, planning/problem solving and customer services skills to join our team and lead 220 scattered-site apartment homes at The Minneapolis 220 in Minneapolis, MN! This dynamic, results-driven Property Manager will enjoy an exciting, fast paced work environment leading affordable housing, NOAH, and market rate apartment communities in the Twin Cities area. We are open to considering candidates with a range of experience, and in line with that are prepared to offer a Site Manager or Senior Site Manager position. This position reports directly to the Portfolio Director. Key responsibilities include, but are not limited to: Lead, motivate, and direct staff Ensure effectiveness of staff through ongoing training, mentoring and working through performance matters in an effective and timely manner Perform annual reviews for each staff member Use delegation skills to effectively manage time as well as cross train other staff members Leasing & Marketing Obtain occupancy goals as set by the budget/organization by marketing Lead the full leasing process including supporting the waitlist process, complete showings, take and process applications and complete all move-in tasks Financial Management Support the development of annual operating budgets for assigned properties Create monthly financial variance reports Support annual capital expenditure projections to protect and maximize assets Effectively monitor and collect on property receivables Control expenses and optimize property profitability Customer Service Ensure that Aeon's residents are appropriately served in a positive, welcoming environment Work with other Aeon staff and outside parties to help Aeon residents engage within their community and create Home Lead and guide customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, staffs, vendors, community members, etc... Physical Asset Maintenance and Supervision of Contractors Responsible for the maintenance and upkeep of the physical asset by guiding the maintenance team Consistently monitor and follow up on timely and accurate completion of resident and common area work orders Continually monitor vendor invoices and performance Affordable Housing Compliance Meet directly with Aeon households and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy of all certification files Prepare for and successfully execute property inspections with monitoring agencies Administrative Management Ensure quality employee selection, training, performance and assure that all supervised employees comply with the appropriate policies, procedures, and performance expectations Ensure property files and records are maintained according to regulatory requirements and Aeon policies and procedures Skills & Qualifications Significant experience and accomplishments leading a property management or related business team Proven track record of preparing, understanding and managing budgets as well as increasing net operating income is a plus Strong ability to engage i interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations Excellent communication and ability to maintain positive resident relations resulting in strong resident retention Spanish language skills are a plus Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus Must be a resourceful problem solver with an attention to details and a seeker of excellence who values results, hard work, customer service, and loyalty to Aeon's mission Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts Valid drivers' license, reliable vehicle and vehicle insurance required Physical Requirements: Ability to lift up to 10lbs Ability to reach above and below the shoulders Ability to sit and stand for extended periods of time Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwell and apartment homes Ability to file, open and close file drawers, and enter data into a computer for extended periods of time Ability to withstand external weather conditions For the Senior Site Manager position, all of the above applies, plus: This critical position requires at least 3+ years of multi-site multifamily experience with a proven track record of facilitating teamwork and performance improvement across multiple properties (affordable housing experience is preferred) Must have demonstrated success managing at least 200 units and leading, training and developing teams of at least 3 staff persons Candidate must possess proven abilities in high-level financial analysis, property budgeting and reforecasting with superb attention-to-detail and follow-through Compensation Compensation is commensurate with experience. Aeon offers an impressive benefits package which includes: medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, paid time off and an employee assistance program. If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3128100.html Position is open until filled. Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply. Aeon is an Equal Opportunity / Affirmative Action Employer Employees and residents are encouraged to apply.