Experience Inc. Jobs

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

DIGITAL OVERVIEW:

At U.S. Bank, the Digital team is responsible for setting and executing our enterprise-wide digital strategy. We drive incremental growth, increased engagement, loyalty, and retention by delivering excellent experiences​. We digitize and automate banking wherever possible, enabling customers to complete tasks on their own when they wish, and pair that with physical branches for when they want help. The Digital team works to empower our customers to make decisions with data and advanced analytics, so they can bank when, where, and how they want, with Insights that help them manage their money.

ROLE SUMMARY:

Digital Product Managers at U.S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to say ahead of constantly evolving economic, competitive, technological, and customer needs. Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners. Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions. Advocates for reusability of capabilities to drive cost-effective scale and speed to market.

Introduction to Corporate Digital

Corporate Digital is accountable for developing and implementing a One U.S. Bank digital strategy for our Corporate and Commercial customers. The Corporate Digital team creates, defines, and executes on a refined vision and roadmap for the digital transformation across our segment and drives strategic alignment of key programs across multiple lines of business. We aim to create innovative, client-centric digital solutions to build deeper and broader relationships for existing customers and accelerate new client acquisition.

The Senior Digital Product Manager, Production Support Transformation role will report directly to the SVP, Product Manager, Go-to-Market Leader. Responsible for partnering with Product, Technology, and Go-to-Market teams to ensure proper management and support of all Corporate Digital production tickets. Analyzing and translating data into actionable insights and recommendations for triage, remediation, and closure of daily and backlog of production environment issues and training gaps across the Corporate & Commercial Banking segment.

SKILLS, EXPERIENCE & RESPONSIBILITIES:

PRODUCT P&L

• Enable business line product profitability and performance by explicitly connecting digital product objectives, key results and roadmap to business line goals and profitability targets. Balances short- and long-term outcomes of digital product portfolio to ensure timely return on investments.

PRODUCT STRATEGY, VISION, AND PLANNING

• Leverages market and competitive insights, customer needs, and internal business priorities to establish a digital product vision. Vision includes definition of best-in-class, future-state user experience journey and role of experience in delivering competitive differentiation.

• Defines the multi-year digital product strategy including target markets, user segments, user problems to be solved, monetization, technical capabilities, build vs. buy decisions etc.

• Aligns digital product vision across other enabling functions to establish an integrated delivery roadmap. Regularly re-evaluates priorities during planning to optimize capacity against user and business value creation.

DIGITAL PRODUCTS & PLATFORMS

• Integrates digital products, platforms, and capabilities to drive business value through an enhanced user experience. Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk/compliance adherence etc. Continuously evaluates the external vendor market for new digital platforms and capabilities by discovering, curating, and recommending build vs. buy decisions.

PRODUCT BUILD & DEVELOPMENT

• Drive digital product development by actively managing the roadmap through the agile delivery lifecycle.

• Actively engages the quad squad (Product, Design, Agile, Engineering) to execute the product strategy and continuously improve ways of working to maximize efficiency and value creation (business and user).

• Ensures user needs are being met through an iterative approach to digital product development, including definition of MVP.

• Works alongside technical partners to define business/solution architecture leading to build vs. buy decisions, re-usability, performance, and reliability.

CHANNEL ALIGNMENT AND MANAGEMENT

• Enables the cross-channel strategy (e.g., web, mobile, voice, in-person etc.) by delivering digital solutions that drive adoption, engagement and growth across both digital and human customer interactions.

• Partners to ensure digital solutions maximize the use of enterprise digital platforms and capabilities and adhere to all design and development standards (design system, performance, reliability, code quality) for the benefit of the user experience.

ADOPTION

• Prove out the digital experience solution by measuring customer engagement, flow completion and share of digital transactions. Analyze awareness, setup, activation, ongoing usage to identify drop off points, hypothesize solutions, test and optimize to increased digital adoption and retention, creating loveable experiences that drive raving fans.

CUSTOMER EXPERIENCE RESEARCH, INSIGHT AND EXECUTION

• Identifies initial and on-going product-market fit through partnering with cross-functional teams to deliver best-in-class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences.

GO TO MARKET AND SALES ALL CHANNELS

• Collaborate with other enabling functions (e.g. marketing, sales, training, operations, go to market, etc.) to develop a go-to-market strategy on digital products & platforms launched to position and promote digital awareness, engagement, adoption, and revenue growth across digital + human interactions.

PERFORMANCE MEASUREMENT AND OPTIMIZATION

• Develops north start metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal. Continuously measures actual results against target NSM in order to manager performance and drive progress against product vision and strategy. Leverage NSM and leading indicators to optimize execution and ensure teams remain focused on highest value work.

MARKETING AND ANALYTICS

• Partners with marketing define and influence multi-channel marketing strategy, budget, and key performance indicators to drive digital engagement and growth. In addition, partners to define the target segment and value proposition for the digital product and leverage analytics to continuously optimize awareness and consideration. Influence future state marketing technology roadmap to enable and support growth.

PREFERRED EXPERIENCE:

• Bachelor's degree in a related field, or equivalent work experience.

• 5-7 years of relevant product management experience experience.

• 5+ years of experience in Corporate/Commercial banking segments and leading transformational production support initiatives.

• ServiceNow platform experience

• Experience with onboarding and servicing platforms

• 5+ years collaborating with the Product Team (User Experience, Product Owners, Product Managers, Stakeholders, Architecture, Agilists, etc.) and Business Line partners to ensure proper categorization, triaging, and remediation of production issues.

• 5+ years’ experience working with cloud platforms, .NET, Java, React, Spring Boot, Python, databases, SQL, etc.

• Experience creating PowerPoint presentations that convey actionable insights.

• Proven ability to address and build report with business line partners, stakeholders, and cross-functional teams.

• Strong interpersonal skills, self-driven, and strong attention to detail.

• Strong analytical, decision-making, and problem-solving skills.

• Demonstrated project management skills.

• Effective interpersonal, verbal, and written communication skills.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00 - $172,590.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.