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Product Manager - Transit Information

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Product Manager - Transit Information

Salary

$80,142.40 - $130,062.40 Annually

Location

Minneapolis, MN

Job Type

Full-Time

Job Number

2024-00562

Division

Metro Transit

Department

Transit Info /Schedule Dist

Opening Date

03/05/2025

Closing Date

3/19/2025 11:59 PM Central

• Description

• Benefits

• Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities we serve.

The Metropolitan Council’s Metro Transit Divisionis one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Product Manager - Transit Information is responsible for working collaboratively to define and implement the roadmap for technology products and tools. This position will focus on a customer relations management (CRM) system and other contact center technologies (e.g., phone, SMS, and web chat platform). The Product Manager role includes understanding, prioritizing, and advocating for customer needs; understanding the data, systems, and workflows that power these tools; and working closely with vendors and staff across the agency to ensure customer information and internal user needs are met.

NOTE:This position is eligible for a hybrid (both remote and onsite) telework arrangement. The candidate's permanent residence must be in Minnesota or Wisconsin.

This position will establish a six-month eligible list for current and future positions.

What you would do in this job

1.Solicit, document, and advocate for user needs.

• Develop new and leverage existing metrics and analytics tools (usage numbers, user flows, heat maps, error reporting, etc.).

• Work with researchers, data scientists, and UX designers to develop evaluation plans and frameworks to identify gaps, pain points, and customer needs.

• Respond to customer feedback directly. Document the feedback and use it to inform priorities.

• Synthesize, summarize, prioritize, communicate, and advocate for user needs to internal stakeholders.

2. Develop a shared vision and roadmap for transit information products and tools.

• Work with users to understand workflows and pain points.

• Work with developers and software engineers (both vendor and staff) to understand technical opportunities, constraints, and tradeoffs.

• Convene stakeholders from across the agency to develop and update internal consensus on priorities.

• Develop and maintain familiarity with the market and industry trends for tools, systems, and data standards.

3. Implement the roadmap for transit information tools and products by leading procurement processes, managing contracts, and leading vendor communications.

• Document technical and system requirements and scopes of work.

• Lead procurement processes.

• Work with vendors to resolve issues, scope enhancements, and implement changes.

4. Communicate business requirements to technical staff. Work collaboratively with technical staff to ensure requirements are met and business outcomes are understood.

• Clearly communicate priorities and technical requirements, both verbally and in writing.

• Lead and facilitate User Acceptance Testing.

• Participate in technical discussions to sure the proposed approaches and solutions meet the business needs.

5. Lead technical documentation and user communications for the assigned portfolio of tools.

• Maintain technical systems documentation, SOPs, training/onboarding documentation, and user instructions.

• Lead communication to internal stakeholders about upgrades, system maintenance, and any performance issues.

6. Oversee the performance of transit information systems; ensure appropriate system performance.

• Facilitate issue postmortems. Identify and implement mitigation strategies.

• Develop Service Level Agreements.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience successfully delivering solutions within designated timelines, working with technology and data, facilitating consensus and stakeholder buy-in, and integrating user feedback into decisions and completed education in B usiness Administration or closely related field:

• High school diploma/GED with seven (7) years of experience.

• Associate's degree with five (5) years of experience.

• Bachelor’s degree or higher with three (3) years of experience.

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience working with a diverse workforce or diverse communities.

• Knowledge of transit Information data, tools, and systems.

• Knowledge of project management, team leadership, and change management.

• Knowledge of software development processes.

• Knowledge of user experience testing and other methods for gathering customer feedback.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of transit Information data, tools, and systems.

• Knowledge of project management, team leadership, and change management.

• Knowledge of planning, and program development.

• Knowledge of software development processes.

• Knowledge of user experience testing and methods for gathering customer feedback.

• Skilled in in translating business needs into technical outcomes and technical constraints and opportunities to business users.

• Skilled in problem solving, especially the ability to collaborate with others to develop creative solutions.

• Skilled in presentation development and delivery.

• Ability to use data to inform goals, deliverables, and business decisions.

• Ability to apply collaborative work strategies and communicate complex data to gain the cooperation of employees at all levels of the organization.

• Ability to incorporate feedback and learning to implement continuous improvement processes.

• Ability to understand technical systems and data flows.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

• We encourage our employees to develop their skills through on-site training and tuition reimbursement.

• We provide a competitive salary, excellent benefits and a good work/life balance.

• Career advancement opportunities.

More about why you should join us! (http://metrocouncil.org/Employment/Making-A-Difference.aspx)

Additional information

Union/Grade: Non-Represented Grade G

FLSA: Non- Exempt

Safety Sensitive: No

What your work environment would be:

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves:

• We review your minimum qualifications.

• We rate your education and experience.

• We conduct a structured panel interview.

• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic

• bus/rail pass valued at over $1200 per year

• parking at many job locations

• fitness centers at many job locations

• Employee Assistance Program

• extensive health and wellness programs and resources

  01

  Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

• Yes

• No

  02

  How did youfirsthear about this job opening?

• CareerForce Center

• Community Event/Organization

• Employee Referral

• Facebook

• Glassdoor

• Indeed

• Job Fair

• LinkedIn

• Metro Transit Bus Advertisement

• Twitter

• Website: governmentjobs.com

• Website: metrocouncil.org

• Website: metrotransit.org

• Website: minnesotajobnetwork.com

• Other

  03

  If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

  04

  Please describe your experience managing technology and/or data products or projects. If you do not have this experience, please type "N/A".

  05

  Please describe your experience gathering user input and integrating that feedback into decisions. If you do not have this experience, please type "N/A".

  06

  Please describe your experience facilitating processes to reconcile diverse stakeholder perspectives. If you do not have this experience, please type "N/A".

  07

  Please describe your experience with public transit and interest in customer information tools. If you do not have this experience or interest, please type "N/A".

  08

  Share how you have participated in creating an equitable and diverse workplace. If you do not have this experience, type "N/A".

  Required Question

Employer

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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