Job Information
Fairview Health Services Patient Services Coordinator - On-Site Flex in Minneapolis, Minnesota
Overview
We have an exciting opportunity to join our flexible workforce team as a patient services coordinator (PSC) and be part of M Health Fairview Rehabilitation Services! Join us and serve a wide variety of people at up to 25 outpatient sites throughout the metro area. The PSC is responsible for scheduling and re-scheduling patients and may serve as the primary receptionist for the department/program. This role creates the “first impression” with guests (patients or visitors) through the check-in/out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures the outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The PSC also performs a variety of clerical functions.
FTE 1.0, authorized for 80 hours per pay period.
Schedule: Monday - Friday with variable start times, 6:30am - 6:30pm (8-hour or 10-hour shifts).
Travel to 25 sites in the metro! As far north as Elk River and as far south as Lakeville.
Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more!
M Health Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.
As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab’s continuing education program offers continuing education courses per year at no cost to employees.
Responsibilities Job Description
Complete scheduling and registration functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, presenting changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources.
Adds pertinent information and documents into the patient record
Arrange for interpreter services when appropriate
Complete clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Word processing
Report development
Develop and implement office/department procedures to maintain systems and records
Order supplies and monitors par levels for the department
Locates and orders repairs and service requests
Knowledge of applicable equipment/processes
Ability to coordinate and document operational processes
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Demonstrate strong communication skills
Solid understanding and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
Adaptability
Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs
Travels to and provides care in multiple settings as assigned
Demonstrates personal flexibility to meet staffing and patient needs
Manages unanticipated changes throughout the day
Demonstrates ability to provide care with a variety of clinical populations
Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care
Adaptable in responding to demands of multiple processes and supervisors
Qualifications
Preferred
Vocational/Technical Training
Clerical/scheduling experience
License/Certification/Registration
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Fairview Health Services
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