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Minnesota Visiting Nurse Agency Patient Services Coordinator I (Front of House) - Cancer Center in Minneapolis, Minnesota

We are hiring a full-time (1.0 FTE) Patient Services Coordinator I (Front of House) for our Cancer Center in downtown Minneapolis. This position will work days.

SUMMARY
The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

RESPONSIBILITIES

  • Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
  • Provides navigation assistance to all patients and guests
  • Utilizes the electronic health record accurately and efficiently to perform the following functions: o Patient Check-in o Point of Service Collections (Co-payments, Self-pay, and outstanding balances) o Registration o Patient Check-out (Schedule following the standard processes) o Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
  • Ensures personal workspace and patient waiting areas are neat and sanitized.
  • Responsible for handling patient financial transactions o Cash Box o Cash Collections o Credit/Debit card transactions o Daily reconciliation
  • Promotes the organization and assists in maintaining clinic efficiency
  • Check-out patients
  • Provide scheduling support for contracted providers and specialty departments
  • Provide support for providers with requests and urgent needs
  • Manages special patient needs upon request
  • Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
  • Receives and creates encounters for medical forms and delivers them to the clinical team
  • Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
  • Perform other duties as assigned

QUALIFICATIONS
Minimum Qualifications:

  • High School Diploma or equivalent
  • At least one year of experience in related field and/or six months of Front of House experience
  • One year of customer service experience

Preferred Qualifications:

  • Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
  • Ability to work in a fast-paced, continually changing environment
  • Ability to respond appropriately to shifting priorities
  • Ability to prioritize work assignments
  • Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
  • Demonstrates knowledge and understanding of organizational policies and procedures
  • Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
  • Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities:

  • 6 months of previous HHS experience
  • Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
  • Certification from o HFMA OR o NAHAM OR o HBI Patient Access Certification
  • Experience with Electronic Health Records (EHR) – Epic experience preferred
  • Understanding of medical terminology
  • Experience with different payers/insurance requirements
  • Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

Title: Patient Services Coordinator I (Front of House) - Cancer Center

Location: MN-Minneapolis-Downtown Campus

Requisition ID: 211565

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