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Job Title: Order Entry Specialist

Job Description

Primarily responsible for assisting company customers, internal and external, with all aspects of service requests including order processing, warranty follow-up, and responding to all ongoing service needs. Based in the Minneapolis office, this person will answer sales and technical support requests for product availability and order status, communicate and coordinate activities with customers, other company entities, and Sales Reps to get orders processed and shipped out. Take point on all service needs including replacement parts and refurbished instruments. This is a temporary position expected to last nine months, with the potential for extension for the right candidate.

Hard Skills

• Key orders into the company ERP (MAS) accurately and efficiently

• Provide non-technical product and pricing information to customers

• Create and document service complaints in Salesforce

• Complete Credit/Rebill or Credit/Reship RMAs in Sage ERP MAS 200

• Determine and document root cause of service complaints

• High school diploma / GED required

• 2+ years of order entry experience

• 1+ years of using an ERP system required

• Salesforce experience is a plus

Soft Skills

• Primary point-of-contact to customer post-sale for non-technical problems and questions

• Contribute to the maintenance of lasting relationships with customers

• Effectively manage work situations of moderate complexity

• Follow through with requests to completion or escalate when appropriate

• Knowledgeable communication and proactive resolution of questions or issues

Job Type

This is a Contract-to-Hire position with a duration of 3 Month(s).

Work Site

This is a fully on-site position in Minneapolis, Minnesota.

Work Environment

Flexible hours - 8 hours within 7:30am-8:30am timeframe

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.