Job Information
Sherman Associates, Inc. Night Auditor - Minneapolis in Minneapolis, Minnesota
Job Descriptions:
At Aloft Minneapolis, we’re different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they’re not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That’s what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.
This is a Sherman Associates owned Marriott franchised location.
The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.
Schedule: We are currently seeking full-time availability to include both weekdays and weekends.
Pay: Starting at $18.00/hour
Essential Functions
Registers guests to the hotel, verifying reservation, address, email address and credit information
Proficient on kiosk operations to assist when necessary
Answers the telephone in a timely and professional manner
Addresses guest complaints, problems and/or requests in friendly and professional manner
Ensures that all matters are resolved or addressed with the proper department head
Have an intimate knowledge of the hotel facilities and the local geographic area
Accepts payment for guests’ accounts at the time of registration and at checkout
Processes all Retail transactions for the guest
Issues luggage claims and check guest luggage when requested
Manages nightly hotel operations
Verifies revenue from all sources is accurately balanced, follow up on any discrepancies
Posts any transactions needed
Performs end-of day procedures
Produces daily reports for departments and department heads
Compiles and run statistical reports for all departments and transfer information to our Accounting department
Investigates all service and safety issues reported during the shift to find their cause, and gives recommendations to avoid repeated issues, initiates investigations, writes and supervises the creation of incident reports, monitors investigations to their timely conclusion, and ensures appropriate follow up with guests and visitors, documenting all contacts
Learns and adheres to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Performs duties of Guest Services Agent
Completes other duties as assigned
Required Experience:
Minimum Requirements
High School or equivalent education required. Bachelor’s Degree preferred
One to two years of general hospitality experience strongly preferred in front office or accounting.
Ability to communicate effectively and follow directions in a multi-lingual environment
Able to organize, plan ahead and manage workload
Ability to work effectively in an innovative, fast-paced and multi-tasked environment
Basic accounting concepts, the ability to operate Microsoft Office programs and the internet
Extensive knowledge of the hotel, its services, and facilities
As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
A passion for the mission, vision, and values of Sherman Associates.
Office hours may vary due to the specific needs of the hotel.
Keyword: night auditor, audit, reporting, accounting, front desk, guest service, customer service, guest service, overnight, part time, hotel, hospitality, supervisor, Marriott
From: Sherman Associates