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Date Posted: 12/22/2023 Hiring Organization: Rose International Position Number: 455738 Job Title: HR specialist Job Location: Minneapolis, MN, USA, 55402 Employment Type: Temporary Estimated Duration (In months): 9 Min Hourly Rate($): 20.00 Max Hourly Rate($): 20.00 Must Have Skills/Attributes: Customer Service, Human Resources, Payroll Job Description Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client s business needs and requirements. Previous experience in HR service/contact center supporting HR, payroll and/or benefits Excellent written and verbal communication Ability to multi-task and demonstrate strong follow through Organized with strong attention to detail Required Years of Experience: 1+ years of customer service experience Role Description: The HR Service Professional provides the first point of contact for all employee questions related to basic payroll, benefits and human resources topics within our People Resource Center (PRC). This position blends a passion for customer service and knowledge of human resources to quickly and accurately respond to questions received via the phone, chat, web portal or email. Answering questions will include educating employees on self-service tools, resources and information. Responsibilities: Provide accurate and timely response to questions and inquires received via phone, chat, web or email Utilize available tools and knowledge to consistently respond to questions and provide education and coaching to employees on how and where to obtain information on their own in the future Identify and assess each employee s individual needs and take the appropriate action to respond Probe for information to diagnose the issue and to determine the best course of action to assist the employee with resolution Document and classify contacts for accurate case reporting Demonstrate compassion, sound judgement and understanding to diffuse upset employees Properly identify and escalate complex inquires/issues to the appropriate escalation point via case management tool for research and resolution Solve problems through active listening, trouble shooting and critical thinking Through employee interactions identify points of confusion, lack of knowledge with human resources practices and procedures and recommend changes that will lead to increased employee self-service and understanding Ensure employee privacy including confidentiality and protection of sensitive data Required Qualifications 1+ years of customer service experience Experience with case management/CRM software Proficiency with MS office suite of software (Outlook, Teams, Word, Excel) Organized with strong attention to detail Ability to multi-task and demonstrate strong follow through Excellent written and verbal communication Previous experience in HR service/contact center supporting HR, payroll and/or benefits Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the applicatio , interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).