Experience Inc. Jobs

Job Descriptions:

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as "friendly enthusiasts," that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy’s "Positively Yours" service culture is a kept Brand promise, delivering a consistent "Positive Stay," where memories are made, and comfort is guaranteed. Join our team at our Minneapolis location in the charming and historic Mill District neighborhood.

This is a Sherman Associates owned Hilton franchised location.

This position plays a major role in the hotel’s Food & Beverage experience. The Spirit to Serve is a key element in a positive customer experience. This position is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Schedule: We are currently seeking morning part-time availability to include both weekdays and weekend for our breakfast service!

ESSENTIAL FUNCTIONS

• Greets and seats guests, presents menus to guests, informs them of any specials

• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations

• Runs the floor plan board

• Observes tables and keeps track of clean, dirty and occupied tables

• Takes guest information and quotes wait times to guests accurately when tables are not immediately available

• Cleans, organizes and stocks menus at host area

• Answers phone and answers questions concerning the menu and restaurant

• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience

• Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant

• Quickly clears and resets tables

• Maintains restaurant, bar, and restroom space cleanliness restrooms throughout shift

• Sweeps foyer and front entrance area frequently

• Fills to-go orders, if applicable

• Knows when to escalate situations for management intervention

• Completes other tasks and duties as assigned based on business needs

Required Experience:

Minimum Requirements

• Previous hotel/hospitality or related service industry experience is strongly preferred

• Ability to communicate effectively and follow directions in a multilingual environment

• A passion for the mission, vision, and values of Sherman Associates

• Schedule may vary due to the specific needs of the hotel

Keyword: Host, Hostess, reservations, Server, customer service, support, Restaurant, Service, Food, Beverage, Bar, Hilton, Management, Hotel, Hospitality, minneapolis

From: Sherman Associates