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About Children's Minnesota Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org . Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry. Department Overview Our neonatal program is the largest in the Midwest. We provide the full scope of care for infants needing intensive care. At the neonatal intensive care unit (NICU) at Children's Minnesota Minneapolis Campus, our inter-disciplinary team of over 500 professionals is dedicated to the care of babies with life-changing diagnoses. We specialize in caring for infants needing level III and level IV intensive care, including babies born prematurely or with birth defects, congenital heart disease, genetic disorders or medical disorders; babies who need extracorporeal membrane oxygenation (ECMO); babies needing body cooling, and any baby needing surgery. We care for babies requiring complex care, such as hemodynamic monitoring, critical medication management, maintenance of systemic perfusion and management of organ failure. We are part of the Mother Baby Center in Minneapolis at Abbott Northwestern Hospital, which includes a large high-risk delivery service, a fetal surgery program and a perinatal clinic. The Children's Minneapolis NICU is a 44-bed level III and level IV unit, and is supported by a step-down level II infant care center and special care nursery. Our team balances a highly technical skill set with a family-centered approach. We rely on teamwork, with open and respectful communication, and promote an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families. Position Summary Coordinate the development, implementation and evaluation of family- centered, educational and social activities designed to support NICU staff and families and improve the patient/family experience. This includes ensuring program meets program metrics, maintaining March of Dimes NICU Family Support identity and visibility, recruiting and managing volunteers and assisting in the development of local MOD market and hospital relationship. * Bachelor's Degree required; Experience as an NICU parent in the past 10 years or equivalent work experience in Social Work, Education, Public Health or related field preferred. * A dynamic, energetic, compassionate individual who enjoys working with and supporting families from all different cultural backgrounds, managing multiple tasks and collaborating with many different types of individuals, families, disciplines, medical personnel and organizations in an intensive care setting. * Committed to creating a culturally competent and inclusive work and care environment for patients, families and staff. * Strong program development and volunteer management experience. * Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization. * Strong written and verbal communication skills, including experience working with Microsoft programs such as Word, Excel and PowerPoint. * Bilingual in Spanish or Somali preferred. Physical Demands Please click here to view t e Physical Demands The posted pay range represents rates for a grouping of multiple jobs within a salary grade. We carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, and organizational needs. Base pay is just one piece of the total rewards program offered by Children's Minnesota. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.