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Job Summary Job Description What is the opportunity? Join RBC Wealth Management, a Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future! As Director - Cash Management Services Operations, you will drive the overall business strategy to support our firm's strategic growth and lead transformation initiatives to create meaningful change in our standards for service, innovation, and risk management. You will collaborate with various partners across RBC while building trust to help enable change that will create a lasting impact in the organization. Your exceptional leadership experience will help you unlock the potential of our people and inspire your teams to be curious and innovative. You will empower and coach others to be their best and help cultivate a culture of well-being and belonging. This position requires being on-site in Minneapolis, MN in a hybrid working arrangement. What will you do? Lead and manage the Cash Management Services Operations teams to ensure overall performance meets or exceeds the established industry, regulatory and company standards for service, innovation and professionalism for the following functional teams: Money Market and Bank Deposit Sweep Operations Wire Transfer Check Processing ACH Processing Manage department budget, financial forecasts, staffing models, department metric tracking and compensation administration. Lead the development, recommendations and execution of business plans for the department. Partner with the Capital Markets Team on funding to facilitate WM client transactions. Partner with business leaders to enable future growth, efficiencies and exemplary service. Ensure adherence to US Wealth Management procedures and policies, completed accurately and within service level agreements and regulatory guidelines. Lead managers to coordinate and delegate assigned responsibilities; ensuring processes are performed according to prescribed regulations and established policies and procedures. Provide training, coaching, recognition and development for team members; fostering teamwork and planning for succession. Oversee complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk and aligned to regulatory adherence. Monitor implementation and effectiveness of new Technology solutions, processes/procedures to increase timeliness, reduce expenses, and/or enrich service. Provide feedback and guidance to managers, accordingly. What do you need to succeed? Must-have 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 7+ years of securities, banking, technology and/or job specific industry experience Securities license 27, or 99 (or able to obtain license within 120 days) 10+ years prior securities, banking, technology industry and/or job specific related experience Understanding of Net Capital and Funding a plus 7+ years Broker dealer cash management operations, project management, vendor management, analysis, and/or risk control experience 7+ years demonstrated and sound leadership experience; both direct and indirect leadership What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact A dynamic, collaborative, and high-performing team Flexible work/life balance options Opportunities to do challenging work Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement Job Skills Adap ability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: Wealth Management Job Type: Regular Pay Type: Salaried Posted Date: 2024-05-20 Application Deadline: Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.