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Apply for Job Job ID361970 LocationTwin Cities Job FamilyInformation Technology Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8631DC Employee ClassCivil Service Add to Favorite Jobs Email this Job About the Job Please note, we are not offering H-1B or Green Card sponsorship for this position. The University of Minnesota is committed to fostering local talent through employment opportunities. This position utilizes an on-site modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation. Salary Range: $60,000 - $67,000 About The Position At the University of Minnesota (UMN), we are dedicated to changing lives through research, education, and outreach. The Office of Information Technology (OIT) - the University's central IT department - offers an environment of trust, collaboration, and mission-focused work. Join our team and help us make a positive difference to the University as a first-level Data Center Infrastructure Operations professional. This position is responsible for all day-to-day operations within a live production enterprise environment. Ideal candidates will maintain cleanliness, security, and compliance throughout our facilities. They will assist the other teams as needed to maintain the maximum functionality of equipment within the environment and assist senior data center staff. Responsibilities: Coordinate with cross-functional teams to support and maintain stability and security of data center spaces, core node sites, and IT/Network closets Plan, design, consult, and execute small to medium Data Center projects Create, track, maintain, respond, and resolve Data Center related incidents, service requests (Moves, adds, and changes), change Participate in post-mortems and after-action reviews in response to service outages or failures. Monitor, and maintain Data Center IT and facility infrastructure and tools Support the onboarding, coaching, mentoring, training, coordination, and work direction of student employees of the Data Center team Create, maintain, and review documentation related to Data Center projects, operations, procedures, and metrics Maintain environments that adhere to highly restricted data (HIPAA, FERPA, PCI, NIST 800-171, CMMC Level 2, etc.) as required and review/remediate security audits Participate in on-call rotation, which involves carrying a communication device, and is expected to respond during non-business hours to resolve production problems and perform scheduled off-hour activities Qualifications Required Qualifications BA/BS degree or associate degree in a related field or a combination of related education and work experience to equal at least four years. Ability to work independently to define and complete projects Commitment and ability to build strong relationships with stakeholders and deliver effective solutions Ability to lift light to heavy weight, up to 50 lbs. Preferred Qualifications Network and computer troubleshooting skills Previous experience working in an enterprise data center environment IT certifications such as ITIL, A+, Network +, Security+, Low Voltage, or vendor support certifications from Dell, HP, or Lenovo Exposure to Lean/Agile principles or Scaled Agile Framework (SAFe) Desire to learn about supporting enterprise IT data centers Action-oriented with an energy and enthusiasm for taking on new opportunities and challenges Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Ben fit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area Please visit the Office of Human Resources website for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022). The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.