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OVERVIEW: Customer Support Specialists primarily will support the North American Foodservice (NAF) sales organization with customer requests submitted via CIRP (Customer Information Request Process) or CARE (Complaint Awareness, Resolution & Escalation); customer inquiries, requests related to technical, policy, product, and customer complaints. Utilizes internal resources, processes, and products to ensure CIRP and CARE responses adhere to General Mills policy. KEY ACCOUNTABILITIES: Facilitates investigation of Foodservice customers / Distributor complaints Maintains complete documentation of the resolution process and provides responses to GMI Sales team and/or Customers Provides clear, complete, and accurate data collection and input to our CRM tool for reporting Provide credit authorization documentation to ICS and sales team for processing and to issue credit to the customer Provide guidance/assistance to vendor agents that manage NAF-related calls and store reports (complaints submitted by retail stores that involved consumers). This will ensure Foodservice related calls and store reports are managed accurately and timely. Manage and answer questions from the field sales team related to product, policy, or our manufacturing plants Serves as the point of contact between sales and business partners Maintain statements and responses in CIRP Complete customer-specific forms Maintain customer product details in customer portals Maintains a cloud-based supplier management site (Tracegains) to provide select customers with documentation on products, policies, and plant information MINIMUM QUALIFICATIONS: High School Diploma/GED 2 years of previous experience in Customer Service and/or experience working in the Consumer Packaged Goods industry Strong written and verbal communication skills Must have strong PC skills with working knowledge of Microsoft Word and Excel Knowledge/understanding of CIRP/CARE processes Exhibits sound judgment in handling confidential matters and information Working knowledge of Eclips, GPLM/Interspec, G-Gap, ASAP, and other internal tools Ability to learn and adapt to new internal tools and platforms as needed Demonstrated skill at responding to demanding, difficult, or sensitive issues PREFERRED QUALIFICATIONS: Strong collaborator; able to quickly track down answers to community questions Ability to be flexible and work with ambiguity; self-directed Provide innovative thought leadership and advice to the team and internal partners Ability to recognize any problems, trends, and serious or unusual matters of significance Demonstrates strong people skills, bias for action, and attention to detail Ability to prioritize a variety of demands and projects ADDITIONAL CONSIDERATIONS: This role is located in Golden Valley, MN with an expectation that this individual will come into office frequently following our Work with Heart policy. International relocation or international remote working arrangements (outside of the US) will not be considered. Applicants for this position must be currently authorized to work in the United States on a full-time basis. General Mills will not sponsor applicants for this position for work visas. Salary Range The salary range for this position is $44100.00 - $60800.00 / Annually. At General Mills we strive for each employee's pay at any point in their career to reflect their experiences performance and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base salary, General Mills offers a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance. General Mills is an Equal Employment Opportunity Employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply to any General Mills employment opportunities.