Experience Inc. Jobs

Description We are offering a contract to hire employment opportunity for a Customer Service Representative within the Healthcare/NHS industry based in Minneapolis, Minnesota. This role is remote, offering flexibility for those located within MST and CST time zones. As a Customer Service Representative, your primary function will be to process customer applications, maintain accurate customer records, and resolve customer inquiries.

Responsibilities:

• Accurately processing customer credit applications and ensuring efficient handling of these processes.

• Maintaining precise records of customer credit.

• Act as a patient advocate, providing services to both internal and external customers involving the exchange of complex and sensitive information.

• Utilizing multiple monitors for data entry, maintaining phone etiquette and adhering to guidelines.

• Assisting other team members with daily paperwork load to resolve and/or document patient issues.

• Recognizing financial, medical, and legal risks based on data collected during customer interactions and following appropriate procedures.

• Utilizing systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals.

• Translating oral information into concise and accurate written documentation as per guidelines.

• Meeting the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance.

• Meeting department standards for adherence metric, which is evaluated daily. Requirements • Proficiency in Customer Service and Data Entry

• Familiarity with Documentation processes and Procedures

• Experience in Training and Policy development

• Ability to Schedule Appointments and handle Invoicing tasks

• Commitment to Quality standards

• Knowledge of Workstation Support and Internet usage

• Understanding of Medical Coverage policies

• Strong Phone Presence and ability to perform Benefit Functions

• Experience in handling Paperwork and performing Ad Hoc Financial tasks

• Familiarity with Claim Administration procedures

• Proficiency in English and Spanish languages

• Excellent Communication Skills

• Regular and consistent Attendance

• Proficiency in Microsoft Office Suites

• Experience in Interviewing processes

• Familiarity with HealthCare.gov and its functionalities

• No criminal record or felonious activities in the past.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .