Experience Inc. Jobs

Description This position serves as a day-to-day resource for staff and providers. Approximately 70 - 80% of the incumbent's time will be spent performing clinic staff duties and approximately 20-30% of the incumbent's time will be spent in supervisory duties. This is a full-time position working M-F from 8:30 am - 5:00 pm out of our Edina location. A $2,000.00 sign-on bonus will be offered; $500.00 to be paid out on the pay period after completing 3 months, $500.00 to be paid out on the pay period after completing 6 months, and $1,000.00 to be paid out on the pay period after completing 12 months of employment. The sign-on bonus requires a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more. Essential Functions: Perform MA, Phones and Care Coordinator duties (70-80% of time) Including Accurately document actions taken and support patient charting utilizing NextGen and the Allscripts EMR systems. Provide patient education, room patients, assist physicians with minor procedures and perform miscellaneous tasks as assigned. Answer clinic phones and schedule appointments/procedures. Support high quality patient care through efficient clinic flow and maximizing provider schedules. Serve as the primary point person assigned team members to coordinate the daily work of clinic staff, provide work direction, distribute work assignments, and assist in problem resolution Coordinate staff schedules to ensure adequate coverage is available for clinic & phones Monitor team members tasks for accuracy and completion - provide feedback to Manager re: performance concerns and in conjunction develop plan for next steps Schedule and facilitate monthly team meetings, group lunch, and individual staff 1:1 - provides updates to Manager (if not in attendance), including notifying the answering service within 48 hours Perform time administration; process time off requests, process exception time sheets; track employee attendance (e.g. occurrences, FMLA, ESSL) - provide feedback to Manager re: performance concerns and in conjunction develop plan for next steps Work with Managers and other team leads to effectively use resources and assist in the development of processes where cross team coordination is necessary. Attends monthly Clinic Manager/Lead meetings Prepare training and orientation materials for new employees, checks in on training checklist daily - report training progress to Manager Apply monthly schedule templates and updates templates as appropriate Monitor MD/PA schedules for efficiency (e.g. reduce gaps and windshield time) Interact daily with providers to adjust schedules to enhance provider efficiency Distribute answering service consults/update Keep Manager informed of training, performance, attendance, facility specific issues. Provides performance feedback for each team member to the Manager Education, Experience, & other requirements: Requires 1-3 years experience and demonstrated strong performance as a Medical Assistant. Prefer additional experience in scheduling patient procedures in a clinic/hospital or out-patient surgery center Minimum two years previous experience providing work direction to others in leadership or supervisory capacity, preferably in a medical setting. Strong computer knowledge (Allscripts system experience preferred) Superior communication skills (verbal and written) Ability to set the tone for a professional and pleasant environment for patients, staff and providers Strong organizational skills; ability to manage multiple priorities and ability to facilitate efficient patient/workflow wit in a medical clinic Understanding of medical terminology and medical clinic flow Basic knowledge of anatomy and physiology Knowledge of HIPAA guidelines and patient confidentiality Ability to handle a high volume of incoming phone calls and prioritize workload High degree of courtesy, professionalism and customer service skills Ability to proficiently speak, read, and write in English Possess valid driver's license, good driving record and ability to travel between clinic locations as needed in a reliable and efficient manner Performance Expectations - i-Health's Core Values: Integrity - Do the right thing and take responsibility for what you do and say Service - Consistently contribute to deliver an exceptional experience Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness Teamwork - Be a part of the whole; support each other positively Environmental Conditions: Normal clinic/office setting Notes: Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification. Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.