Experience Inc. Jobs

Store Operation & Training Manager

• Location Minato-ku, Tokyo, Japan

• Job ID 0000019205

• Category Sales, Marketing & Product Management

Job Description

Are you interested in driving outstanding brand training to the LEGO Certified Stores (LCS) to ensure that we bring out the brand values into the training programs and retail operations?

Play this critical role in localizing the global program to suit the local market and be an effective collaborator with our Partners!

No relocation assistance is offered for this position.

Core Responsibilities

Responsible for building and maintaining partnerships and crafting joint value to drive business growth, including:

• Understand LEGO Brand Value, importance and roll of Branded Channel in The LEGO Group

• Understand the direction of Global LEGO Brand Training and align between Global/APAC and Japan

• Establish LEGO brand training programs and retail operation model in efficient way with consistency and course correction plans

• Run and lead brand training applying global training tools and localize the programs in order to build LEGO Brand value amongst LCS staffs for their proactive outcome

• Partner closely and communicate effectively with LCS partners, internal collaborators to identify/assess local training priorities while driving Global agenda on an ongoing basis and proactively develop solution to specific service and selling opportunities

• Plan and deliver training program in both field and virtual environment, including new staff onboarding, selling-in and service skills, train and trainer, and adhoc base training

• Track and analyze business performance, staff resourcing and retail critical metric by store based on business target and P&L

• Lead/Support in new store and POP-UP store launch

Play your part in our team succeeding!

The LCS team is consist of 4 members, reporting to 1 Senior Manager.

The aim of the LCS strategy is to build the LEGO Brand experience, increase brand awareness, improve partner performance, deliver exceptional customer service, expand the LEGO business quickly and efficiently while establishing consistency.

LCS is one of the main drivers of growth in JAPAN and will be a high focus area for JAPAN. A dedicated Store Operation & Training manager is needed to support further business growth, lead partnerships, and ensure a premium LEGO retail experience across the high-quality branded store.

This role is an opportunity to join an exciting, innovative, and groundbreaking brand in a strategic area of the business. To help strengthen even further our market position and adapt to a dynamic retail landscape, we are looking for dedicated people and experts, fully living the LEGO brand values. Demonstrate LEGO brand value through LCS as a pinnacle of LEGO Brand and shopping experience.

Do you have what it takes?

• Bachelor’s degree or equivalent experience in a business-related field with working experience

• Has 4-5 years of validated experience in hands-on service, training planning and execution on floor within global brand business

• Has 2+years working experience with APAC or GLOBAL collaboration

• Experience in running and leading retail brick and mortar stores, either directly operated or through franchise partners

• Passion for people development and excellent communication, presentation and analytical skills

• Sound knowledge and understanding of Retail critical metrics and how can be used to drive store performance

• Ownership, adaptable, can-do attitude

• Excellent collaboration and social skills

• Excellent analytical skills, a passion for data metrics to turn plans into execution/achievements

• Strong negotiation and collaborator management skills, including responsiveness and attention to detail and the ability to influence senior partners

• Ability to think strategically while still focusing on immediate short-term tasks with critical metric management and joint business planning experience

• Comprehensive understanding of overall retail brand store concept, management, and structure

• Adaptable to changes and be at the forefront to lead change in both actions and behavior

• A learning attitude, embracing and growing with change

• Future ranging and planning for accounts, handling of confidential launch information, monetary impact to business

• Awareness and compliance with competition law and COPPA (monetary fines and reputational impacts)

#LI-FH1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.