Experience Inc. Jobs

Summary

Job title: Account Manager

Job ID: 202459710007

Department: Portland - Greentech Renewables

Location: OR-Milwaukie

Description

Summary:

We are looking for an Account/Project Manager to own multiple customers’ books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals will have ample opportunity for growth within the organization.

Reports to: Branch Manager

Minimum Qualifications:

• Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well

• Computer proficiency is required

• Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

ADDITIONAL PROFICIENCIES

• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency

• Must have stellar communication skills, both written and verbal

• Must be organized, possess strong problem-solving skills

• Must show initiative, self-motivation, perseverance

Preferred Qualifications:

• Bachelor's degree in related field

• OR 2 years industry experience

Working Conditions:

Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel – both by car and by air.

Supervisory Responsibilities: No

Essential Job Functions:

• Proactive customer account management - accountable for specific customer accounts and ensuring we are consistently giving a positive experience

• Turn customer PO’s into sales orders, offer product expertise and enhancements where applicable

• Engage in pricing and availability discussions with customers & outside sales teams

• Develop processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs

• Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives

• Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship

• Provide customer service to walk-in retail customers

• Develop positive relationships with new and existing solar manufacturers

• Assist with customer order prep and deliveries in support of the Warehouse Team as needed

• Other duties as assigned

CED is an Equal Opportunity Employer - Disability | Veteran

Compensation Range:

The compensation range for this position is $20 to $26 hourly.

Other Compensation:

The following additional compensation may be applicable for this position:

• Bonus

• Profit Sharing

Benefits:

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions

• Life Insurance

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Paid Vacation

• Health Savings Account (HSA) and matching