Job Information
AMERICAN RED CROSS Workforce Scheduler in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world\'s largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation\'s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women\'s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! We are currently seeking a (Remote) Full-Time -Workforce Scheduler. Must have extensive experience with Workforce Management software. This position can work from any location in the United States and will work 5 days a week, including rotating Saturdays. This position will include variable work hours between 8:30am -9:00pm Eastern. WHAT YOU NEED TO KNOW Reporting to the Manager, Workforce Forecasting, the Workforce Scheduler defines the required work schedules for Training Services Service Agents to ensure adequate coverage for handling incoming sales calls, based upon historical call arrival patterns. The Workforce Scheduler is responsible for achieving optimum staffing levels for the customer service operations to meet performance, production, and cost targets. This position monitors Service Agents\' compliance with operational procedures and prepares performance reports. The Scheduler makes real-time adjustments to... For full info follow application link. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/2E03A34ED5084B4E