Job Information
Brady Corporation Technical Support Supervisor in Milwaukee, Wisconsin
What We Need:
The Technical Support Supervisor directs and enables staff to execute reliable and consistent support to meet customer needs, achieve business and team objectives, and attain goals and forecasts. This position manages individual performance and professional development including coaching, development, performance and progressive disciplinary actions as needed. They are responsible for providing leadership, driving continuous improvement, maintaining standards and delivering a best in class customer experience.
What You'll Be Doing:
Overseeing team performance, development, and KPI achievement
Understanding customer needs and addressing challenges proactively
Adjusting plans to meet resource and operational demands
Ensuring timely follow-up and resolution of customer issues
Anticipate problems and identify broader implications
Resolve day-to-day operational issues
Identifying process gaps and lead improvements
Manage call, email, and quality monitoring systems
Lead successful hiring and onboarding of new employees
Ensure accurate Salesforce and SAP data management
Develop processes to meet business goals
Perform advanced assignments as needed
Analyze reports to ensure accuracy and drive improvements
Monitoring team metrics and implement corrective actions
Recommend and implement changes to systems or processes
Collaborate across departments to enhance efficiencies
Ensure compliance with SOX, ISO, PCI, and AS9100 standards
Participate in SOX, ISO, PCI, and AS9100 audits
Conduct standard work audits and provide coaching
Conduct performance reviews and recommend pay increases
What You Will Need To Be Successful:
Bachelor's degree in Business, Communications, or a related field
2-3 years of supervisory or leadership experience
Strong professional communication skills (verbal, written, interpersonal)
Ability to work independently and have strong decision-making skills
Effective team building and leadership skills
Strong time management and organizational abilities
Multitasking and meeting deadlines
Attention to detail in dynamic environments
Ability to develop others through various methods
Leadership in high visibility, cross-functional projects
Critical thinking and systemic problem-solving
#LI-Onsite
About Us: Who we are:Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities. We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2024, Brady employed approximately 5,700 people worldwide. Our fiscal 2024 sales were approximately $1.34 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com. Why work at Brady:A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth. Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back. Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.
Our Benefits:
Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
Generous 401(k) with company match
Paid time off and holidays
Opportunity to participate in incentive programs for all full-time employees
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
Education reimbursement opportunities
Scholarship program for children of Brady employees
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
Dress-for-your-day dress code
Charitable contributions matched through Brady's Matching Gift program