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JOB REQUIREMENTS: Company Overview At Motorola Solutions, we\'re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We\'re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That\'s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We\'re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that\'s critical to connect those in need with those who can help. The work we do here matters.Department OverviewThe Strategic Accounts Team reactively and dynamically handles high-priority escalations received from executive channels and via the sales team when revenue or reputation are deemed to be at risk, providing planning, guidance, and resolutions. Avigilon, a Motorola Solutions Company.Job Description The Strategic Account Solutions Analyst will be responsible for the following: Identifying accounts that are at risk of loss or negative brand awareness Creating a reportable structure for managing and sharing information around escalations Monitoring the number of accounts escalated daily Facilitating meetings for all stakeholders on current red accounts Reviewing top red accounts, action plans, and status Reporting on all red accounts & trends Key Responsibilities: Excellent communication verbal and written Prioritize, deadlines, and managing changing priorities In-depth knowledge of Avigilon products Assign resources or raise awareness for current or ongoing activities Align with Pro Services and Technical Account Manager for all Red Accounts wherever possible Adhere to current and future KPI metrics Assist with technical swarming and engineering collaboration during downtimes Occasional request to work after business hours; due to business demands! This position is a remote position and candidates can be located anywhere in the US. #LI-TW1 #LI-REMOTEBasic Requirements High School Diploma or GED 4 years Customer technical support experience 2 Year Account Management Experience Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes Our U.S.Benefitsinclude: Incentive Bonus... For full info follow application link. Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/14772044BE2C4EAF