Experience Inc. Jobs

JOB REQUIREMENTS: If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today! *Please note - The pay rate will be based on experience* What TAPCO has to offer you: Quarterly Gainsharing Bonus Plan 10 Paid Holidays Paid Vacation and Personal Time Four Weeks of Paid Parental Leave with no waiting period 401K Plan with Generous Employer Match and fully vested from day one Company-Funded Personal Protective Equipment Company-Funded Short-Term Disability Health, Vision, and Dental insurance Quarterly Company Events and Lunches Have a say in TAPCO Happenings by joining the Fun or Safety Committee. What you will accomplish as a Service Support Coordinator at TAPCO: In this role, you will be responsible for the daily coordination of field service operations. This role primarily relates to Intelligent Warning Systems, Parking/Access Control, Security, CCTV, Intelligent Transportation Systems, Signal, and related software management systems we provide. Your duties involve interaction with a wide variety of established customer accounts, vendors, sub-contractors, and co-workers from all company areas and the public. As a front-line ambassador for TAPCO, you are relied upon to promote a positive customer experience to fix right the first time, every time. This position reports to the Service Coordinator Manager. Essential Duties and Responsibilities Resolves customer issues on the first call with minimal supervision to the customer\'s satisfaction via phone-based assistance, remote support tools, and appropriate escalation as needed. Creates an exceptional service experience by using professional customer service techniques, personalized attention, and a driven focus on exceeding customer expectations by clearly communicating with customers of scheduled work and service availability. Coordinates returns, vendor repairs, and associated internal/external RMA process management - Including managing and creating purchase orders, sales orders, vendor RMA\'s, and purchase return orders when necessary. Maintains accurate records and prepares requested reports. Communicates effectively with multiple groups and meets deadlines. Establishes and maintains effective working relationships with other employees, contractors, vendors, sub-contractors, and customers. Directs sales quote generation and follow-up for parts, services, upgrades and maintenance/support agreements; ongoing coordination, renewal management and billing of associated contracts and any services provided. Monitors, prioritizes, and follows up on all open service cases until resolved and closed using company-specific software: ServiceNow, NAV, HubSpot, etc. Maintains and tracks warranty records for customers and vendor-provided materials over the service... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7018EC4B97A243A5 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.