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JOB REQUIREMENTS: What you will do Under general direction, creates custom reporting for our Strategic level customers based on their specific requirements. Acquires and interprets data to support custom offerings clients. Provides recommendations for improved site operation. Troubleshoots mechanical, and various building automation alarms from a remote center. Follows protocols to escalate alarm events to appropriate dispatch or emergency resource. Ensures high levels of customer satisfaction throughout interactions with the customer. Interfaces with the Remote Operations Technology Team and various customer personnel to ensure technology infrastructure is in alignment with contractual commitments. Why is this an exciting time to be part of this team? Become a member of a rapidly expanding department with great advancement opportunities. We offer a highly competitive compensation and benefits plan including medical, dental, prescription coverage, flexible spending accounts, paid life insurance,matching 401(k), ongoing training, tuition reimbursement and more. And because we\'re part of Johnson Controls, we can prepare you for a career on a global scale. How you will do it Utilizing remote technology, troubleshoots and commissions mechanical systems (e.g. chillers, air handling and boilers) Prepares documentation and reporting proposing actions to improve site operation/efficiency. Complete timely and accurate weekly, monthly, or quarterly reporting activities as required by the business (including metrics, scorecards, and dashboards). Contribute to the exploration of new and innovative department opportunities, in both technical improvements and process efficiencies. Performs data manipulations and analysis on large data sets and deliver insights through easily understandable visualizations customers, that tell compelling stories and incite practical recommendations. Analyzes data to connect customers with additional services tailored to their needs. Performs complex remote system interrogations to ensure proper equipment functioning. Performs coding adjustments as needed. Escalates issues per department protocols. Creates, reviews, and revises schedules for lighting or mechanical equipment per account specifications. Interprets sequence of operations. Documents events thoroughly utilizing appropriate software and system tools. Maintains customer... For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FB506BAE9D374FBF Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.