Veterans Affairs, Veterans Health Administration Program Support Assistant (OA) in Milwaukee, Wisconsin
Summary OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans? Responsibilities This position is located at the Clement J. Zablocki VA Medical Center in Milwaukee, WI. This position is assigned to the Mental Health Division and serves in support of the Mental Health Residential Rehabilitation Treatment Program (MHRRTP). The incumbent provides a variety of administrative and program support duties/responsibilities to support the managers of the MHRRTP. Major Duties: Composes/edits letters and/or reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, develops standard or form letters, and replies to inquiries. Screens calls and determines if the call requires management's attention, provides the requested information if the inquiry concerns routine and/or procedural requirements, or refers caller to an appropriate staff member. Serves as the timekeeper for the MHRRTP section. Ensures accuracy and timeliness of work and resolves any problems related to time and leave records. Maintains calendars, records appointments, or arranges administrative details for meetings and small conferences in the MHRRTP and at the VISN level. Arranges for meeting space. Coordinates training opportunities for clinical staff. Purchase card holder and complies with all the acquisition regulations, both Federal, VA and local to include 8A, small business, Javits Wagner O-Day Act, and mandatory sources. Makes individual purchases not exceeding $3500 unless specifically authorized to do so by the VISN HCA. Performs typing and data entry work using word processing software and equipment. Coordinates work orders with staff and VA services like EMS, FM and Safety. Composes/edits letters and/or reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, develops standard or form letters, and replies to inquiries. Work Schedule: 7:30am to 4:00pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD08115O Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. Must be able to type 40 words per minute. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Planning, organizing, directing, and coordinating work; Solving emergent situations; Knowledge of acquisition regulations, methods, procedures, and business practices to make purchases; Adjusting to changes in policies and procedures; Operating a personal computer and other office equipment; Using proper grammar, spelling and punctuation; Working knowledge of medical terminology; Ability to type 40 words per minute. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the second year. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You will be rated on the following Competencies for this position: Attention to DetailClericalCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items like paper or books and will be required at time to lift heavy boxes. No special physical demands are required to perform the work. On occasion, the incumbent may be subjected to personal harm because of angry, hostile, intoxicated, or psychotic patients. The incumbent must be mentally and emotionally stable in order to deal with all levels of anger and hostility. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.