Experience Inc. Jobs

JOB REQUIREMENTS: Operations Technician I Job Locations US-WI-Milwaukee ID 2023-2494 Category Data Center Operations Department 100 - Operations: COGS Type Regular Full-Time Overview The Operations Technician I position requires basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. A strong customer service background is preferred. General assignments will include, but are not limited to entry-level technical tasks, cabinet prep, inventory handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. Responsibilities Responsibilities Assemble/build hardware to meet client/service order specifications. Test in-stock hardware to determine functional status. Run diagnostic suites on servers. Assist in the installation, racking, and cabling of equipment. Run, terminate, and test cables. Demonstrate proficiency with operations applications: e-mail, MS Office, etc. Equipment monitoring. Provide remote hands and eyes support for customer issues/concerns. Hardware setup and troubleshooting skills. Ability to react to alarms and escalate all issues. Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation. Be available to work shifts as needed. Provides quality internal and external customer service surrounding the Company values. Other duties as assigned by manager Essential Functions Customer service focused and portrays energy, professionalism and welcoming characteristics. Strong ability to work in a highly sensitive and confidential environment. Ability to meet deadlines and handle sensitive and pressured situations. Ability to identify issues and help develop strategy and tactical plans for various department initiatives Ability to use good judgment and decision-making skills Ability to use a PC, keyboard, and other standard office equipment Qualifications Qualifications / Requirements High School degree. Ability to make decisions with strong processing skills. Able to handle multiple tasks, manage priorities, and always remain professional. Excellent verbal, written, and interpersonal skills Ability to prioritize and organize effectively Ability to work on multiple projects simultaneously Ability to work both independently and with others Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines Proficiency in using MS Office Suite and Windows-based computer applications Preferred Experience Two years working experience in a customer service/help desk environment and IT-related certifications Associates degree, or equivalent experience Prior experience particularly in the data center industry Working Conditions Office environment Equal Opportunity Employer/Veterans/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E76C1EB1614C4382