Job Information
DIRECT SUPPLY Operations Specialist Customer Care in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Operations Specialist - Customer Care position, you\'ll leverage your customer focus to ensure great experiences for the internal and external customers you support. You\'ll be responsible for resolving pre- and post-sale customer needs over the phone and via email. Your tasks will include coordinating warranty service, addressing freight damage, and ensuring that products are returned promptly. Competencies & Skills Needed: Focuses on Customers- Exceptionally high degree of customer focus and ability to interact and communicate effectively with both internal and external customers, vendors and multi-functional teams. Demonstrated proficiency in Microsoft Word, Excel and Outlook. Communicates Effectively - Delivers clear and timely communication in-person, over the phone, as well as through written email, with a strong attention to detail. Deals with Ambiguity - Drives progress through uncertainty and effectively navigates in new situations. Adjusts well to change and shifts gears easily. Superior organizational and time management skills with ability to prioritize and meet deadlines and resolve problems. Solves Problems - Ability to work independently, exercise discretion and use experience, common sense and judgment to solve problems. What You\'ll Do and Impact: Gain an understanding of customer needs and implement resolutions by researching issues and responding to multiple requests Manage and resolve electronic order exceptions using processing guidelines Provide exceptional customer service to internal and external customers through a focus on quality and timeliness of resolution Use self-service reporting tools and knowledge of internal systems to research issues and provide instant resolution, avoiding the unnecessary back-and-forth after the first contact Serve as the liaison between customers and service providers when situations aren\'t easily resolved, and host conference calls to leverage experts as needed Adopt new technologies and procedures as we transform as an organization Experience: Demonstrated success in previous customer service experience High energy with a positive attitude, a desire to delight the customer Additional Items of Interest: Bachelor\'s Degree in business, operations, or related field Job to be performed in the location listed. Generous benefit package available. Clickhere to learn more. Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces. 2013 to 2024 Direct Supply, Inc. All rights reserved. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/4057F06D14474486