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JOB REQUIREMENTS: What you will do: Under general direction, ensures customer satisfaction through alignment of contract specifications to service levels provided. Acts as the primary subject matter expert, trainer, and coordinator in all JCI Remote Operations Center P3 Call Center related department needs. Proactively works with the customer to fully optimize matrices and processes, working with clients to enhance processes and create a world class customer experience. Communicate with Internal and external organizations via creating monthly reports to validate SLA\'s. Ensures ROC P3 agents are aware and trained on client site specific requirements. Perform call-based research related to issue follow up using proprietary call recording system and web-based CMMS platforms. Reports to the Manager, Remote Operations How you will do it: Ensures customer satisfaction during P3 Call Center start up phases and throughout the life of the contract. Ensures alignment of contract specifications to service levels provided. Proactively works with the customer to fully optimize the Processes and procedures, utilizes technology, and recommends enhancements to the customer. Assists management with account level strategic planning. Provides management with quarterly reporting on number of, interactions or other measurable events. Trains and mentors ROC P3 Agents and staff on branch and client specific obligations. Responsible for developing, delivering, and managing the fulfillment of Account specific training requirements, coordinating general system training, and Web Based CMMS training for the entire ROC Operations staff. Assist with the on boarding of new ROC P3 staff. Documents events thoroughly utilizing appropriate software and system tools. Maintains customer site logs. Assists in the development and review of ROC P3 processes and procedures. Assists leadership with bid requests, including pricing, scope, and technical requirements. Ensures customer open issues are properly communicated to all team members. Project manager for P3 remote operations customers, including being the main liaison between the ROC and the on-site personnel. Completes monthly and on-demand customer reports and inquiries. Performs other duties as assigned. What we look for: Required: Education: 2-year technical degree or 4 years related experience required. Business experience... For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E5B5381653E644AE Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.