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Job Title: Sales Support SpecialistJob Description

As a Sales Support Specialist, you will be responsible for managing customer cards, processing orders, organizing transportation, handling customer complaints, and updating pricing and special conditions in the ERP system. Your role involves ensuring smooth communication between sales and customers regarding orders, pricing, documents, samples, and other related matters.

Responsibilities

• Create and update customer cards.

• Process orders in the ERP system and send confirmations to customers without including confirmation from the production site.

• Conduct profitability checks on orders.

• Communicate all orders to the appropriate production or distribution site using pricing calculation sheets or production plant price lists.

• Organize transportation to the customer or a remote warehouse.

• Collect customer complaints and all necessary information for analysis.

• Communicate customer complaints under the supervision of management.

• Update pricing and special conditions in the ERP system for each client.

• Manage SR information for each client in the ERP client card.

• Facilitate communication between sales and customers regarding orders, pricing, documents, and samples.

• Perform other tasks as requested by management.

Essential Skills

• Customer service

• Data entry

• Sales support

• Order entry

• Administrative support

• Customer support

• Microsoft Excel

• ERP

• Order processing

• Purchase order

Additional Skills & Qualifications

• 3 years of successful experience in a customer-facing role

Work Environment

This is a fully onsite role based in the US, within a global company. You will work in an environment where your efforts have a significant impact on day-to-day operations. The company offers 20 days of PTO and great benefits.

Pay and Benefits

The pay range for this position is $26.00 - $28.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Milwaukee,WI.

Application Deadline

This position will be accepting applications until Dec 28, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.