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JOB REQUIREMENTS: Description & Requirements Maximus is thrilled to present an exciting opportunity for a Customer Service Supervisor position within the Wisconsin Works W-2 Project, based in Milwaukee, WI. This role involves mentoring and coaching a team while ensuring compliance and upholding quality standards. **This position is contingent upon award of the program** Why Join Maximus? - Competitive Compensation - Quarterly bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter\'s, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up. - Maintain updated knowledge of all project programs. - Provide staff mentoring and coaching on an ongoing basis. - Review and analyze call center reports and discover root causing issues. - Attend supervisor meetings and conduct unit meetings. - Follow up on customer complaints. - Evaluate staff performance and conduct annual evaluations. - Ensure compliance with all applicable requirements of the contract, state and federal regulations. - Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations. - Monitor performance including call quality and systems documentation. - Assures the project is in compliance with established standards and procedures. - Perform other duties as may be assigned by management. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate\'s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus\'s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant\'s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary \$53,500.00 Maximum Salary \$60,000.00 ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Requirements - Bachelor\'s degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree. - Mu t live in near Milwaukee, WI - Must be willing to work onsite at our Milwaukee, WI location - Experience with TANF policy and programs, specifically Wisconsin Works/ W2 program and associated systems strongly preferred - Current or recent certification as W2 FEP by WI DCF strongly preferred ***** APPLICATION INSTRUCTIONS: Apply Online: https://maximus.avature.net/careers/FolderDetail/27370?mode=job&iis=MAXOutreach&iisn=MaxOutreach