Job Information
SUN LIFE FINANCIAL Customer Service Manager BPO Vendor in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: You are as unique as your background, experience and point of view. Here, you\'ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: Location: We support US flexible working arrangements in the contiguous 48 states. At Sun Life, we look for optimistic people who want to make life brighter for ourClients.We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.Every day,you\'ll be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America. The opportunity: The Customer Service Manager, BPO position focuses on leveraging co-sourcing partnerships to meet service level expectations and manage the performance of co-sourcing vendors through an integrated process of operational, quality, and resource management. This Manager is responsible for delivering superior call center performance that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals, ensuring that DentaQuest customer service functions are seen as a differentiator in the marketplace. This position meets departmental goals by guiding and directing the activities of... For full info follow application link. Sun Life Financial is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. Sun Life Financial is committed to building a diverse and inclusive company culture. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/521588FAC64643FF