Experience Inc. Jobs

customer service lead (multi-location).

• milwaukee , wisconsin

• posted august 29, 2024

job details

summary

• $37,000 - $38,000 per year

• permanent

• high school

• category office and administrative support occupations

• referenceAB_4598160

job details

Randstad is seeking a dedicated and experienced Customer Service Lead to join a multi location team in the Greater Milwaukee Area. In this role, you will oversee daily customer service operations to ensure that customers receive the highest level of service. The ideal candidate is a proactive problem-solver with excellent communication skills, point of sales system skills with general administrative skills.

salary: $37,000 - $38,000 per year

shift: First

work hours: 10:30 AM - 7 PM

education: High School

Responsibilities

• Customer Service Excellence:

• Greet and assist customers with a friendly and professional demeanor.

• Address customer inquiries, concerns, and complaints promptly and effectively.

• Able to share clear instructions and make complex ideas easy to understand.

• Manage confidential information and documentation, including financial data and credit card information.

• Ensure the front counter and computer terminal areas are clean, organized, and welcoming at all times.

• Team Leadership:

• Foster a positive and professional environment for customers and employees.

• Train and mentor front counter staff, providing guidance and support to ensure high performance.

• Schedule and delegate tasks to team members to optimize workflow and coverage.

• Operational Oversight:

• Handle cash transactions, process payments, assist customers with finance applications, and manage cash drawers accurately.

• Ensure compliance with company policies and procedures.

• Administrative Duties:

• Prepare and review daily reports and documentation related to front counter operations.

• Typing, filing, scanning, copying, and answering phone

• Assist with the recruitment and onboarding of new front counter staff.

• Other duties as assigned.

• Problem Resolution:

• Identify and resolve operational issues or customer service challenges efficiently.

• Collaborate with management to implement improvements and best practices.

The essential functions of this role include:

• working in a smoke free environment

• standing for 6 hours at one time

• working weekends

Skills

• point-of-sale

• leadership

• Cash Management

• Multi-tasking

• Administrative

• Problem Solving

• Customer Service

• Basic Software Skills

• traveling

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

CH

cher hill

• +1 414 257 1731 (tel:+1 414 257 1731)

• cher.hill@randstadusa.com