Experience Inc. Jobs

JOB REQUIREMENTS: Position: Customer Care Advocate II Reports To: Manager, Customer Care Advocate II Location: Milwaukee, Wisconsin - HQ Remote Type: Hybrid Responsibilities Primary customer contact through verbal and/or written methods. Handle faxed, emailed, and verbal order entry with a high level of accuracy and efficiency. Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale. Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations. Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers. Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer\'s satisfaction. Maintain quote and order schedule awareness with data provided. Keep current on product design changes, customer and representative reassignments. Provide and maintain a set of necessary work reference material. Strive for continued improvement of departmental procedures and processes. Maintain strong and cordial relations with Customers, co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries. Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary. Leadership Competencies Structured: Followinga systematic and organized way of handling tasks, projects, or workflows. Process Driven: Emphasizes efficiency, consistency, and scalability by utilizing well-defined processes and systems. Communication: The ability to convey information clearly, listen actively, and understand others\' perspectives. Teamwork: Collaborating effectively with colleagues to achieve common goals. Leadership: Guiding and motivating others, even in non-managerial roles. Problem-solving: Analyzing situations, identifying issues, and finding solutions. Adaptability: Being flexible and open to change. Work Ethic: Demonstrating diligence, reliability, and commitment. Creativity: Thinking innovatively and generating new ideas. Time Management: Efficiently organizing tasks and meeting deadlines. Attention to Detail: Being meticulous and thorough in work. Conflict Management: Resolving disagreements constructively. Emotional Intelligence: Understanding and managing emotions effectively. Qualifications Minimum of 3 years customer service, manufacturing environment experience preferred. High School Diploma required, Associate degree or... For full info follow application link. Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/38ECC8A27B9041AD