Job Information
Centers for Independence Case Manager - FSET in Milwaukee, Wisconsin
Case Manager - FSET
Job Details
Job Location
MCFI Main Campus - Milwaukee, WI
Position Type
Full Time - Union
Travel Percentage
None
Job Shift
1st Shift
Description
Job Purpose:
The Case Manager is responsible for helping to ensure that the customer is able to access and receive program services. This position reports to the Administrative Supervisor. This position has no direct reports.
Essential Job Functions:
Develop working relationships with customers and monitor engagement and progress through mutual planning, problem solving and full case management assistance
Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
Follow up with customers to ensure that their needs are met and questions and concerns are resolved
Interact with other team members to provide expertise and assistance in resolving participant issues
Maintain accurate and timely case notes on all customer contacts and document activities
Share information about outreach and engagement efforts with project staff
Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
Perform other duties as may be assigned by leadership
Practice and promote safety in the workplace; reports all accidents according to agency procedures.
Qualifications
Required Technical Skills, Experience, Education, and Credentials:
High school diploma or GED required
Associate's degree from an accredited college or university preferred
Proficient in Microsoft Office products
Ability to develop, evaluate, and implement a case management plan meeting all milestones
Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
Current Non-Violent Crisis Intervention certification or completed within first 90 days of hire
Required Competencies
The competencies listed below identify the skills, behaviors and values that an employee must possess in order to be successful in this position.
Flexibility to Change
Adapts to changing business needs, conditions, and work responsibilities
Actively Listens
Asks questions in ways that enhance the clarity, quality, and reliability of information
Probes for Understanding
Asks questions in ways that enhance the clarity, quality, and reliability of information
Self-Directed
Effectively manages one’s own time, priorities, and resources to achieve goals.
Personal Accountability
Assumes personal accountability for achieving goals, outcomes and deadlines.
Work Environment and Physical Requirements
The work environment and physical demands described here are representative of those that an employee may experience or must do to successfully perform the essential functions of the job:
Must be able to remain in a stationary position for an extended period of time
Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
Work is constantly performed in an office environment
Exposure to bright lights
Interaction with person’s presenting with challenges or significant barriers to work
Twisting, turning, reaching, squatting, bending, pushing and pulling throughout day
Hours of general business operation are 7:30am – 5:00pm, however, schedule will be modified as needed to meet the needs of programming and client care.
This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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