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JOB REQUIREMENTS: Administrative Assistant II, Medical Clinic Posting Number: 201104316 Employment Status: Full Time Job Family: Operations and Administrative Services Position Overview Be The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We\'re always looking for highly talented individuals to join our team people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind. We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community. Marquette University offers a rich and competitive Total Rewards package includingmedical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view the https://www.marquette.edu/ca/hr/documents/total-rewards-guide-2025.pdf. The Administrative Assistant II, Medical Clinic position provides a critical interface with the patient and health care delivery system in the Medical Clinic and includes primary responsibilities for patient reception, appointment scheduling, medical record management, patient billing and telecommunications for the clinic. Extensive knowledge of over-all clinic operations and Medical Clinic policies and procedures is required to manage patient intake and flow from the front desk area. The Administrative Assistant II, Medical Clinic is expected to exercise judgment and initiative in handling front desk activities, identifying problems and seeking and implementing solutions. Additionally, this position provides administrative support for the department leadership. This position is cross trained to provide back up front desk coverage at the Counseling Center and Student Wellness Unit. This is your next opportunity to join an organization that invests in their employees\' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion. Duties and Responsibilities 1. Telecommunications greeting patients and others, manages large call volume, verifies eligibilities, explain P&Ps, handles sensitive and confidential information, refers, or consults other staff as needed 2. Patient Scheduling Schedule appointments for students: assess urgency, nature, and /or severity of medical needs following established guidelines. Equitably schedule patient appointments to available providers. Notifies patients/clients of provider absence and reschedules their appointments. Assist patients with self-check-in process when needed. 3. Administrative Support Provides administrative support for the leadership, including maintaining Outlook calendar, organizing meetings, creation of spreadsheets, documents and special projects. Provides Administrative Support for Wellness + Recreation unit directors including assisting with all staff meetings and in building event planning, outreach efforts and projects. 4. Medical Record Services Processes release of information using established policies and procedures. Scans outside documents, lab orders, physician orders, radiology into medical records system. Accesses computer system for medical record manage ent. Clarifies, corrects, and updates name changes, and other demographics, detect chart duplicates and follow through with the corrections. 5. Patient Billing and Insurance Collect insurance information for international students/mandated insured students. Enter insurance information for student athletes and international students into the medical records system. Verify insurance status for international student insurance. Collect fees for services in the medical clinic. Completes nightly \"close out\": deposit report, CRV\'s, balances monies taken in for the day. Send out monthly billing via email and mail services. Complete annual PCI compliance training 6. Front Desk Coverage Provide Counseling Center Front desk back up coverage including scheduling appointments, answering phones, providing information on services and resources both on and off campus, transfer calls using multi-line switchboard, scan documents, data entry, making copies and other routine office tasks. Provide Student Wellness front desk reception coverage and assist visitors with wayfinding. 7. Other/Miscellaneous Maintains neatness and overall appearance of file area and front desk/reception area. Responds quickly and appropriately to emergency situations (fire, patient emergency, etc.). Maintain knowledge of emergency procedures through participation in scheduled drills, classes and personal review. Attend department meetings. Attend training sessions to enhance communication skills, skills in dealing with the public and customer service when offered. General immunization compliance assistance. Direct patients to the patient portal. Explain immunization policy and requirements. Assists with special projects as directed. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Knowledge, Skills and Abilities High school diploma A minimum of 2 years of related administrative experience Experience in a fast-paced clinical environment such as a primary care or urgent care setting Requires ability to deal respectfully with students, patients/clients, parents and public Excellent Customer service & organizational skills Ability to multi-task Basic computer skills and knowledge of Microsoft Word, Microsoft Excel, SharePoint, Power Point Experience with use of Electronic Health Record OSHA / HIPPA trained: Confidentiality, privacy and security of health information is essential Extensive understanding of all medial record laws to protect, ensure and strictly maintain security, privacy, integrity and confidentiality of all health care information Must be able to use credit card machine Professional and effective oral and written communication skills Must have a professional practice style compatible with and supportive of Marquette\'s mission Preferred Knowledge, Skills and Abilities Experience in a college health setting Understanding of Basic Medical Terminology Department: Marquette Medical Clinic Posting Date: 02/27/2025 Closing Date: To apply, visit https://apptrkr.com/6039661 It is the policy of Marquette University to provide equal employment opportunities (EEO ) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification. Copyright 2024 Jobelephant.com Inc. All rights reserved. https://www.jobelephant.com/ ***** APPLICATION INSTRUCTIONS: Apply Online: https://apptrkr.com/6039661 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.