Sanford Temperature Control, Inc. Customer Retention Specialist in Milford, New Hampshire
Customer Retention Specialist
The Big Task
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
You will need to learn our call scripts in order to sound professional and authentic when speaking with our customers.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information.
Maintain communication with dispatch and your manager.
Properly complete paperwork.
Work within Excel & Word Documents as well as Google Office Suite.
Join the on-call rotation.
Maintain a clean and professional appearance.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this for over 35 years here in Southern NH. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service rep. they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Because we offer top of the line products and services, we need top of the line Customer Retention Specialists who genuinely care about the customer and look at this opportunity as not just a job but a career.
Skills & Experience
If you can achieve the above and you find it fun and challenging - you have just the right amount!
As a company, we are committed to investing in our employees. Some of the opportunities that this position can advance to include Dispatcher, Install Coordinator, Call Center Manager as well as others as we continue to evolve and grow!
What We Offer
New technology, access to integrated software.
401k Plan with a company match.
Short & Long-Term Disability
A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Sanford. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by the team and our customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Sanford here by visiting www.choosesanford.com. When you're ready, please follow the directions below to apply for this position.
Join Sanford and Be Outstanding!